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              • Checklists, Forms, Policies, Procedures Documents – More than 300 checklists, forms, procedures and policies for managing your shop.
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              • Shop Management Articles – Dive a bit deeper into topics that impact your day-to-day operations and your bottom line.
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            • TOP ARTICLES, AUDIOS, AND VIDEOS
              • Using Statistics in Auto Repair
              • Performance Management in Auto Repair – Shop, Employees, Customers
              • 5 Keys to Auto Repair Shop Resource Utilization
              • Automotive Repair Resource Interdependencies
              • Cell Phones at Work getting out of hand?
              • Checklist for Building a World Class Shop
              • The 3 Primary Components of Scheduling In Automotive Repair
              • The Best-Kept Secret to Generating More Referrals
              • Service Advisors – Keys to Dealing with Sales Objections
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        • Forums
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              • Auto and Truck Shop Management SoftwareBrowse the most comprehensive resource for auto shop management software systems: comparision charts, surveys, demos, must-have features, and integrations.
              • Customer ServiceAuto repair customer service tips and ideas, including dealing with difficult situations, retaining customers, and improving overall customer perceptions of service.
              • EmployeesRead, post, and reply here on topics related to auto repair employees, including pay, benefits, hiring, firing, and employee related policies and procedures.
              • Equipment And ToolsAsk questions about auto shop equipment and tools. Get advice, watch demos, compare vendors, and solicit opinions from experienced owners and technicians.
              • Everything ElsePost any general car repair forum topics that do not fit well into any of our other auto repair shop forums here. Have your questions on repair topics answered!
              • Expense Control & FinancialValuable information about auto repair shop monthly expenses, including payroll, expense tracking, labor rates, pricing, accounting methods, and insurance.
              • Marketing For Auto Repair ShopsAuto repair shop marketing and advertising tips along with topics on digital media, direct mail, TV, radio, print, email, promotions, discounts, and deals
              • Parts and Tire related topicsAuto repair parts and equipment management, including inventory, sourcing, returns, vendors , ordering, warranty, defects, quality, and rebuilt items.
              • Shop Design & EfficiencyFind the best designs for automotive shop layout and design efficiency. Learn how to improve efficiency and practical systems, remodel and build additions.
              • Training – Webinars, Podcasts, Videos, EventsOur regularly updated list of auto repair training webinars, podcasts, and videos as well as auto repair trade shows, conferences, classes, and events.
            • Recent Forum Activity
              • Creating Lifetime Customers [RR 684] – AUDIO 26 Minutes
              • Christmas Service Menus – Let’s Go Big this Year!
              • Forced Induction Spark Plug Gap – Ron Bilyeu Tech Tip VIDEO 2 Minutes
              • KPIs – Key Numbers – Explained in Simple Terms with Reasonable Goal Ranges
              • Growing Pains When Scaling Your Business [RR 683] – AUDIO 55 Minutes
              • Guest Host and Shop Tour with Tina Erickson [AW 075] – VIDEO 29 Minutes
              • Service Advisor Role Play #6 [THA 245] – VIDEO 56 Minutes
              • R-1234yf Training series | Part 3 | Paul DeGuiseppi – VIDEO 15 Minutes
              • Beware of this Shop Management Software Trap – Shop Management Tip # 308
            • View all recent forum activity
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        • Shop Management Software
              • Management Software Comparison Chart – Get the facts you need to make a good decision for your shop.
              • Survey Results from Software Providers – View survey results for shop management software.
              • 100 Must Have Features for SMS Systems – View the features that will set your shop up for success.
              • Shop Management Software Demos – View automotive shop management software demos.
            • SMS SYSTEM FORUM TOPICS
              • 100 MUST HAVE Features for your Automotive Shop Management Software
              • 4 Steps to Simplify Shopping for Management Software
              • ADVICE ON SHOP MANAGEMENT SOFTWARE
              • Artificial intelligent (AI) Powered Applications Increase Service Revenue
              • AutoVitals vs. BoltOn
              • Best shop management software
              • Choosing the Right Management Software for Your Auto Repair Shop
              • Compare, Demo, Research more than 50 Shop Management Software Systems
              • Declined Services Report-Track and Sell More
            • View All Shop Management Software Topics
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        • Documents
              • Management (70)50+ auto shop management checklists, forums, policies, procedures. Reviews, tasks, meetings, sublet, tracking, hiring, comebacks, surveys, reports, storage.
              • Service Advisors & Writers (64)Documents for service advisors for estimates, quotes, assignments, canned job kits, diagnostics, inspections, billing, appointments, scheduling, interviews.
              • RO & Invoice Checklists (43)Auto repair shop checklists for oil, tires, cooling, clutch, axles, a/c, alignment, brakes, maintenance, steering, windows, manifolds, heater, fuel system.
              • Technicians (31)Documents for auto repair shop technicians covering diagnosis, labor times, procedures, comebacks, policies, efficiency, tools, recommendations, job offers.
              • RO & Invoice Notes (28)Auto repair shop prewritten notes for RO's, estimates, quotes, invoices about test drives, symptoms, leaks, overheating, tune-ups, engines, air conditioning.
              • Marketing (22)Auto repair shop documents for maintenance, guidelines, promotions, menus, specials, checklists, photo use, profiles, evaluations, email, business visits.
              • Parts and Inventory Control (15)Auto repair shop parts and tires, ordering, polices, procedures, cores, returns, warranty, deposits, organization, sourcing, handling, defects, imports.
              • RO & Invoice Recommendations (6)Auto repair shop recommendations guidelines regarding coolant hoses, scheduled maintenance, fluid services, bumper to bumper inspections, 30K miles, 50K miles.
              • Shop (10)Documents and checklists for auto repair shop managers to use about service carts, special tools, building maintenance, equipment maintenance, shop supplies.
              • RO & Invoice Write-Up (5)Auto repair shop management documents, policies, interviews, guidelines about noise, air conditioning and general symptoms. Customer preference of quality level.
              • Customers (7)Auto repair shop customer materials, repair quality, car shopping, surveys, fuel mileage calculation, Forms for night drop, after hours, early bird drop off.
              • Canned Job Kits (4)Save time by using editable prewritten labor text for canned job kits for brakes, steering, suspension, cooling systems, ROs, estimates, invoices, quotes.
            • View All Checklists, Forms, Policies, Procedures Documents
            • Latest Documents
            • Click here to see some free example documents.
              • 50 Questions Every Tech Should Ask and Every Shop Owner Should be Prepared to Answer when There is a Job Offer
              • Additional Repair Required – Note
              • After Hours / Night Drop / Early bird – Procedure
              • After Hours / Night Drop / Early Bird Instructions – Form
              • After Hours / Nite Drop Form Version 2
              • After Hours Pick-up – Note
              • Air Conditioning Equipment Maintenance – Checklist
              • Air Conditioning Inspection / Test – Checklist
              • Air Conditioning Leak – Notes
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        • Calculators & Key Business Numbers
              • Key Business Numbers Calculators – These are excellent tools for service advisors to use when creating estimates, and monitoring shop and individual goals progress.
              • Key Business Numbers Descriptions – If you work on getting all of them in the ranges mentioned, your shop should be solidly profitable.
            • KEY NUMBER FORUM TOPICS
              • ARO, ELR, GP and other Key Numbers
              • Finding the Missing Money
              • How Shop Owners Can Know How Long to Keep Tax Information
              • If You Want Keep More Money In Your Bank Account – Read This
              • Key Business Numbers 101 Complete Series – NEW for Premium Members
              • Key Numbers 101 Series – # 1 Payroll Cost
              • Key Numbers 101 Series – Key # 17 – Non-techs vs. Techs Ratio
              • Key Numbers 101 Series – Key # 22 – Sales Per Available Tech Hour
              • Key Numbers 101 Series – Key # 23 – Effective Labor Rate
            • View All Key Number Forum Topics
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        • Photo Galleries
              • View All Auto Shop Photos
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                Certified Transmissions Draper UT
                Certified Transmissions Draper UT
                Certified Transmissions Draper UT
                Certified Transmissions Draper UT
                Certified Transmissions Draper UT
                Certified Transmissions Draper UT
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              • View All Auto Shop Construction Photos
              • Send us your photos
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            • Latest Shop Photo Albums
              • Certified Transmission, Draper UT
              • Pomp Boys Motors, Roanoke Rapids, North Carolina
              • Kendall Auto Repair, Portage MI
              • Matt’s Automotive Service Center, North Moorhead ND
              • Swanson’s Auto Service, Grandville MI
              • Marathon Automotive, Traverse City MI
              • The Guaranteed Best Choice, Hollywood FL
              • Car-O-Practor Autopro, Ontario Canada
              • Mister Transmission, Sarnia Ontario
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        • Resource Directory
            • View Resource Directory Index
              • 20 GroupsLearn new ideas, better strategies, and best practices for increased profitability by exchanging information with other auto shop owners.
              • A/C Parts and SuppliesWe have put together a directory of the top suppliers of mobile air conditioning parts and A/C supplies for autos, trucks and heavy equipment.
              • Employee Sources – AutomotivePosting auto repair shop jobs on many of these automotive specific employment services sites increases your hiring potential as both employees and employers in the industry are more inclined in recent years to search beyond their local market.
              • Financing – BusinessWe searched for companies familiar with financing for auto repair businesses needing funds for inventory, equipment, improvements, cash flow, new locations, marketing, working capital and any other type of financial need.
              • Financing – Customer Auto RepairsAuto service businesses can offer their community the convenience of financing programs that provide customers with a loan for the additional funds they need - many offer monthly payment plans.
              • Insurance for Repair ShopsList of companies for custom insurance coverage for automotive repair service, gasoline station, car wash, auto body, and towing.
              • Lift Manufacturers – AutomotiveIn this directory you will find the major manufacturers for auto lifts, truck lifts, and vehicle lifts for most applications.
              • Management Trainers & CoachesA list of over 20 companies offering auto repair shop management training, coaching and consulting.
              • Marketing & Advertising ProvidersWe have assembled a list of more than 35 companies that specialize in marketing and advertising services specifically for auto repair shops.
              • Oil Change Sticker PrintersTo make your search easier we have assembled a list of companies who manufacture automotive oil change label printers – or what some refer to as lube sticker printers – for applying to vehicle windshields after maintenance service for recording the date, miles and interval that the next service is due.
              • Parts Store Programs – AutomotiveMany automotive parts vendors, suppliers and manufacturers offer programs through auto parts stores to help repair shops.
              • Scan Tools and SoftwareComprehensive lists of both OEM and aftermarket scan tools and diagnostic software with coverage for domestic, Asian and European vehicles.
              • Service Advisor TrainersThis directory includes more 20 companies who specialize in training service advisors through classes, coaching and consulting for auto repair shops.
              • Service Advisor Training – OnlineThe companies listed here offer a variety of online service advisor training, webinars, classes, coaching and consulting covering a number of topics including efficiency, time management, productivity, profitability, and customer service skills.
              • Service Information – AutomotiveThe list includes more than 25 links to companies offering OEM and aftermarket electronic service information, automotive workshop manuals, vehicle maintenance schedules, factory technical service bulletins, manufacturer recalls, and vehicle specifications.
              • Shop Equipment VendorsWe have put together an industry directory that includes the primary vendors and suppliers of automotive shop equipment and tools for auto and truck repair shops.
              • Shop Management SoftwareThe following is a list of the top software companies offering automotive and truck repair shop management systems from the most basic to those with a long list of features.
              • Software – SpecialtyThe following is a list of management software companies offering automotive shop management systems from the most basic to those with a long list of features.
              • Technician eLearning – AutomotiveIn this directory you will find a number of schools and training options for both apprentice and experienced auto and truck technicians to take automotive repair and technology classes.
              • Tire and Wheel EquipmentTo make searching easier for auto repair shops we have assembled a list of over 20 manufacturers of automotive and truck tire and wheel equipment including tire changers, wheel balancers, and tire and wheel repair tools.
              • TPMS ToolsThe companies listed here offer a wide range of automotive tools and diagnostic equipment for servicing tire pressure monitoring systems including relearning (activation, programming), warning light reset, and OEM and aftermarket TPMS sensor repair for auto repair shops.
              • Trade Associations – AutomotiveThis directory includes over 50 trade associations and programs for owners of automotive service industry businesses including independent auto repair shops and garages, tire dealers, and service stations at the local, state and national levels.
              • Uniforms – AutomotiveComprehensive list of companies which provide automotive work uniforms and clothing, towels, shop rags and mats to auto and truck repair shops.
              • Vehicle Inspection SoftwareThe list below includes over 20 providers of Electronic Vehicle Inspection Software giving you the ability to create professional customizable multi-point safety inspection forms and reports for cars and trucks using tablets or smartphones.
              • Website DesignersMore than a dozen website design companies offering both custom and template websites specifically for auto repair shops.
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Topic Tag: Advisor

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    • What to do when family is the problem?

      Started by: davewoodford in: Employees

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      pbrennan

    • RO / Invoice Audit (Short version) – New document added in the Premium Members area

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    • 6 years, 4 months ago

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    • Feature #1 – Shop Management Software – Service Advisor and Technician Alerts

      Started by: Site Administrator / Forum Moderator in: Auto and Truck Shop Management Software

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    • 6 years, 5 months ago

      Randy Lucyk

    • RO / Invoice Audit (Detailed version) – New document added in the Premium Members area

      Started by: Site Administrator / Forum Moderator in: Employees

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    • 6 years, 5 months ago

      Site Administrator / Forum Moderator

    • Estimate Presentation Basics

      Started by: Site Administrator / Forum Moderator in: Customer Service

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    • 6 years, 6 months ago

      Site Administrator / Forum Moderator

    • Car Dealer parts departments now using Nexpart

      Started by: Site Administrator / Forum Moderator in: Auto and Truck Shop Management Software

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    • 6 years, 8 months ago

      Gary Keyes AMAM

    • Sometimes – When Family Works at the Shop…

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