Training - Webinars, Podcasts, Videos, Events
PODCAST: Training is the Responsibility of the Technician
Did You Know That Training is the Responsibility of the Technician? A hard-hitting interview on technician training with trainer, writer, and mobile diagnostic tech Edwin Hazzard, Owner of Southeast Mobile Tech who has a lot to say about the responsibility of training in the aftermarket. Listen Here. Edwin Hazzard owns a mobile diagnostic company in…
Service Advisor Closing Ratio – VIDEO – 1 Minute
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Episode 49 – Tackling Those Slow Months – VIDEO – 17 Minutes – Jeff Cowan
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PODCAST: Treating Company Culture and Customer Retention Alike!
Darren Garlock along with his brother Dan are the owners of Silver Lake Auto & Tire Center a multi-shop organization headquartered in Oconomowoc, WI. Like so many Darren started his career in the shop pushing brooms, pumping gas and washing cars. Listen HERE. An early adopter of DVI, Darren explains how he and Dan split…
PODCAST: Barry Barrett's Take on Having The Right Customer.
Barry Barrett Director of Training from RLO on having ‘The Right Customer’ Listen HERE
Episode 48 – Sex, Religion, Politics and Service Advisors – VIDEO – Jeff Cowan
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PODCAST: Shop Owner Sold His Business and Became an E-Myth Business Coach
Reto Filli came from Switzerland and is a trained mechanic. He and his wife ran a successful Auto Repair business for over 26 years that he sold and retired from. His business took off when he read the E-Myth Revisited from Michael Gerber. He never looked back and he is now enjoying his next career…
PODCAST: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry?
Bill Nalu – Are You Willing To Be A Messenger For Our Industry? Listen HERE.
Episode 47 – Inviting the Customer Back for the Next Visit – VIDEO – Jeff Cowan
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PODCAST: Business Coaches LAB on Standards
Standards, in a business, is the bar, the rules that set the level of quality, service, experience, caring, and engagement. The problem is so many times the owner is so busy doing whatever he’s doing in his business mistakenly believing his job is to make sure cars are fixed. Listen HERE. Owners forget about the…