Training - Webinars, Podcasts, Videos, Events
PODCAST: Open Four, Five, Six Days a Week. Listen to the Debate.
The panel includes Tom Piippo Tri-County Motors, Rudyard, MI, Bill Nalu, Interstate Auto Care Madison Heights, MI, and Alan ‘Ollie’ Gelfand, from German Car Depot, Hollywood, FL. You can also listen HERE. Learn how each defines or defends their days open and outlines the challenges each has in hiring, serving and making money. Tom is…
PODCAST: Engage our Kids in the Automotive
This episode is a call to action to step up and get involved in your high school or college advisory boards and your community. Stop by a school and offer your help to the instructors or department chair or speak to your local rotary, PTA or career day. I guarantee they’ll welcome you with open…
How Much Should Your Advisor Tell That First Time Customer?
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PODCAST: AAPEX 2018 – Driving the Aftermarket to be Ahead of the Curve
Check out the episode HERE. The Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA) are valued partners working together to meet the needs of the industry and stay ahead of the curve. They co-own AAPEX where the global automotive aftermarket gathers to learn and find the next opportunity in this $740B industry. Mark…
PODCAST: Taking Great DVI Pictures
A video less than two minutes can educate and engage the customer in the problem. Increases trust. Listen HERE. Document with video the depth of the repair, example if the front clip is off or dashboard out. This shows the level and depth of the repairs. Get comfortable taking video. It is the future and…
PODCAST: AAPEX EDU 2018 The Road To Great Technicians
A fundamentally valuable discussion as we get ready to deal with the tsunami of seeding our industry with our future technicians that will have the competencies necessary to perform mechanical and diag work and the need to develop career paths for every level of technician. Listen to the episode HERE. We need apprentice and mentoring…
PODCAST: ASE – The Industry Credential and You
It is time to best understand “your” role in bringing the value of ASE to your technician, your customer, and the industry. It’s time we, you, stepped to the plate and used ASE for what it does for you. Since ASE is a non-for-profit it is not their role to promote your people’s certifications. They…
PODCAST: Secured Vehicle Interface – Direct Access to Vehicle Networks
Repairing and Diagnosing Tomorrows Tech With Access and Authority Using Secure Vehicle Interface Joe Register is Vice-President of Merging Technologies at the Auto Care Association. Listen HERE. Joe is on the cutting edge of technology as it affects our industry and to be at the table as it relates to who owns the data and…
Simple Way to be a Better Shop Owner – VIDEO – 1 Minute
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PODCAST: Stop Being a Micro Manager
Have you ever said I need to give my people the freedom to spread their wings and make more decisions? Ever wondered why they won’t. It could be because you are a micromanager. Link to the podcast HERE. If you are a micromanager discover why you need to stop. Sharing their first-hand experience is Maryann…