Training - Webinars, Podcasts, Videos, Events
PODCAST: A Banker and a Master Tech Build a BMW Specialty Shop – Down Under
Ken Christie is the Chief Financial Officer of the Australian Bank division of National Australia Bank whose passion for collecting and racing cars decided to find a partner and build a BMW specialty shop. Ken partnered with BMW Mastertech, Mark Higgins and they created BM Performance Centre in Williamstown, Victoria, Australia In this episode, we…
PODCAST: The Extreme Value of Shop Tours
Recorded live at Franks European in Las Vegas, NV, listen to Frank Scandura, Vinnie Lucido, Andy Bizub, Deb Van Batenburg, Greg Bunch, Jimmy Lea, Bill Nalu, Shari Pheasant, and Vic Tarasik all providing their wisdom and insights on shop tours. We had fun and you’ll learn about what these professionals value by taking and giving…
PODCAST: Technician Talk: Retention, Training & Fixing Mistakes in The Shop
Technician Talk: Retention, Aftermarket Training vs. Dealership Training And How To Handle And Fix Mistakes In The Shop. Listen Here. The panel consists of Mike Reynolds, Mobile Automotive Service Solutions in Charleston, SC, Shane Steele, Hoover Dodge located in Summerville, South Carolina, and Robert Griffin, Owner and technician at Griffin Transmissions, North Charleston, SC.
Your Maximum Payroll Should Not Exceed This – VIDEO – 2 Minutes
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PODCAST: The Indisputable Rise of Digital Vehicle Inspections (DVI)
The members of this roundtable are Chris Cloutier of Golden Rule Auto Care and Autotext.me, John Burkhauser of Bolt On Technology, and Pete Rudloff of Pete’s Garage and Flex Check Auto. Listen HERE. The episode talks about the rise of Digital Vehicle Inspection and its importance like a smartphone to everyone. DVI is not yet…
Episode 51 – Write Up Customers the Right Way – VIDEO – 4 Minutes – Jeff Cowan
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PODCAST: Service Adviser Role Play Part 2
Again this team digs deep to help aftermarket professionals learn more about the service advisor position. This is one of the most important and challenging jobs in the industry. The service adviser is the face of the business and is faced with building trust and strong relationships while generating profitable revenue. Listen HERE. Enjoy four…
Things You Should Know About Your Employees – VIDEO – 2 Minutes
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Episode 50 – Why Advisors Miss 60% of Potential Sales – VIDEO – Jeff Cowan
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PODCAST: Shop Talk 5 – Retired and Still Helping the Industry
The Roundtable consists of Gary Summerfield, Don Griffin, and Tommy Kendall. Gary and Don are retired shop owners, who are now landlords and Tommy is still contributing to the industry as a part-timer. They share the wisdom of the ages. Listen HERE. Learn how their collective mindset helped transform the shops that they have operated…