Training - Webinars, Podcasts, Videos, Events

PODCAST: Take Ownership and Learn from your Mistakes. Find Humility.

There are a lot of responsibilities being a business owner. You have to re-think or get advice if your policies or strategies are not working. This episode does open the discussion on self-improvement and learning from your mistakes. Episode Link Here. Lucas Underwood is an Automotive diagnostic specialist and shop owner. He owns L &…

The Key to Bringing In More First-Time Callers – VIDEO – 1 Minute

Episode 57- An Example of Outstanding Service – VIDEO – 15 Minutes – Jeff Cowan

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Episode 56 – More on Advisor Use of Technology – VIDEO – 18 Minutes – Jeff Cowan

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PODCAST: Turn Phone Price Shoppers into Customers

We bring light to the service adviser/manager position as the toughest job in the company. It is very possible that your caller may not be looking for a price because they don’t know what else to ask. We talk about getting your value story told and the power of the smile among about a dozen…

PODCAST: Service Talk Part 1 – The Center of the Hub: Customer – Tech – Owner

Service advisors are the liaisons between the customer, technicians and the owners. Their job is one of the most important in the aftermarket service industry. Trust and Communications are the keys to building a relationship with your customer. Trusting your tech is also critical to building a strong relationship. Link to the Episode HERE. We…

Episode 55 – Can Advisors Get Carried Away With Technology? – VIDEO – Jeff Cowan

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PODCAST: Second Chance – Working with and Supporting Addiction

We cover a lot of ground in this episode that will open your eyes to addiction including the way out, living life without, the law of exposure, the reward system, opioids, alcohol, and other addictions and the signs of relapse. Episode Link HERE. The panel: Matt Fanslow, Eric Ziegler, Rob Rowsell, and Tanner Brandt. Here…

PODCAST: Acquisition Integration: A Look Inside a New Location Transition

Mike Allen, a General Manager Telle Tires and Auto Centers tells of his first-hand experience integrating a recent acquisition. This episode will show you the processes of transition and the sensitivities in customers, people, and brand when acquiring new shops. Episode Link HERE. Mike was recently involved in integration of one of Telle Tires most…

Episode 54 – 5 Tips for Advisors to Have a Fantastic Day! – VIDEO – Jeff Cowan

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