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The Importance of Labor Sales per Billed Hour – VIDEO 2 Minutes
Overselling/Underselling and Which PM Menu? – VIDEO Episode 090320 – Jeff Cowan
PODCAST: Labor Rates: A Function of the Business Not the Market [THA 187]
THA 187 Labor Rates: A Function of the Business Not the Market Audio Link Labor Rates is a very touchy subject for some shop owners. It is the sacred measure that customers rate you on. If you believe that this episode is for you. Episode Link We are covering multiple labor rates, an approach to…
PODCAST: The Women Stereotype: Creates Friction, Insecurity, and Gender Issues
The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567] Audio Link My guest today is Emily Chung. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham, Ontario, Canada. She is a licensed Automotive Service Technician, and Automotive Writer for various publications. She also teaches in the Automotive Business School of…
Time for Advisor "Come to God" Meeting" – VIDEO Episode 083120 – Jeff Cowan
Three Tips on Building Brand Recognition in Today’s Climate
Three Tips on Building Brand Recognition in Today’s Climate During difficult times like these, it’s important to look for creative ways to keep your shop’s name in the minds of your community members. Here are 3 easy-to-implement tips that will help your shop build its brand recognition in today’s climate. 1. If you have a…
PODCAST: Live at the Grill with Chris Della Bella
Audio Link THA 186 Live at the Grill with Chris Della Bella Welcome friend to a first for the Town Hall Academy. I attempted to pull off a live cooking show with my friend Chris Della Bella, the Director of Market Development, Northern US for Advance/Carquest. We had some tech glitches, but we created a…
PODCAST: His Calling to Expose the Automotive to High School Students
Giving Back: His Calling to Expose the Automotive to High School Students [RR 563] Audio Link My guest today demonstrates paying it forward. Luke Walker from Columbus, OH shares his 10-year success path from a one-bay shop into a 16 bay, $4M business. Episode Link He credits great people, coaching and a strong culture. A…
Now is the Time To Upgrade Employees – VIDEO Episode 082020 – Jeff Cowan
PODCAST: Apprentice Programs – Growing Your Own Technicians
Do you need a technician? What are you doing about it. There is some great talent available as an outcome of the pandemic; however, it won’t last. Here is another episode on apprenticing. This is a recurring curring theme on the podcast. I will put up a link on the show notes page that displays…