Training - Webinars, Podcasts, Videos, Events
PODCAST: Patrick McHugh – 20 Questions in 30 Minutes [RR 563]
Welcome to the second episode of the new format. You’ll hear from shop owner Patrick McHugh from Bimmer Rescue. He talks about the top three most important needs when opening a shop and his solution to time waste. Episode Link Patrick McHugh also shares his personal views on business and family. During the start of…
The Enemy Within (Shop Management)
The Enemy Within We are spending a lot of time discussing within the industry this challenging time with COVID-19. Fear is running rampant. The industry is spending a lot of time on what we need to do and what we need not do. These discussions recently reignited a thought I’ve had for some time. The…
The Best Way to Train Your Advisors – VIDEO Episode 081420 – Jeff Cowan
PODCAST: Decade the Seventies: Talking Auto Repair – THA 184 – VIDEO 60 Minutes
What was auto repair like in the decade of the seventies? In order to make this panel work, I needed to find aftermarket leaders that are still active in the industry and who were in the trenches in the seventies. I found them. And what you are going to hear is an incredible journey from…
A Valuable Lesson from COVID-19
Although COVID-19 has brought our industry plenty of challenges, it has also taught us a valuable lesson. Many of us have seen a drop in our car counts, but have simultaneously witnessed an increase in our AROs and happier customers. These slower days give us the opportunity to spend more time with each and every…
Engaging Your Shop’s Customers on Facebook – VIDEO 2 Minutes
The New Normal? Part 2 – VIDEO 20 Minutes Episode 080820 – Jeff Cowan
PODCAST: Improve Your Leadership Influence: Join Toastmasters
Ever want to grow your self-confidence, your ability to speak to a small meeting or a larger group. Well, toastmasters is a forum to challenge yourself to not only be a better presenter but a better listener and even a stronger leader. Two aftermarket pros who are in Toastmasters Chris Cloutier, co-owner of Golden Rule…
PODCAST: Six Shops in Eleven Years: The Story Behind This Explosive Growth
I’m with Matt Lachowitzer, a 6 location shop owner. Matt had aspirations to become a lawyer, but a fork in the road led him to be a technician and now shop owner; 6 shop locations in under 11 years. That is an amazing feat but it required a lot of work, a strong culture, pure…
PODCAST: Fake Reviews – [THA 181]
Fake Customer Reviews, we’ve covered reviews in the past but never have we focused on Fake reviews; the Why they Happen, What to do about them and What should a response look like. Episode Link On the panel is Lauren Anderson from eight location Victory Auto Service, Minneapolis, MN, From Mighty Auto Pro in Medina,…