Training - Webinars, Podcasts, Videos, Events
PODCAST: How to Implement Your Own Apprentice Program [RR 605] – AUDIO 1 Hour
Audio Link I want you to invest in this episode, beginning to end. It is one of the most important topics we can discuss today. You’ve heard me say that apprenticing will be an essential strategy to fill the technician ranks. We need to collectively engage a reliable apprentice program at every professional shop in…
PODCAST: Millennials in High Gear with Sara Fraser Pt 1 [RR 603] – AUDIO 30 Min.
Audio Link Our topic today centers around millennial customers and employees. With me is Sara Fraser. Sara has been a favorite on the show and lives what she teaches as she is a millennial. Each generation has its traits and you must adjust your business to accommodate the millennial customer and employee. Episode Link Sara…
PODCAST: Why Fix a Negative Attitude [THA 202] – VIDEO 60 Minutes
Statistics and many studies concluded that a negative behavior creates liabilities in the business setting and strains relationships. On a personal level, it decreases productivity and performance. Not only does it damage teamwork, but it also makes for unhappy customers. Our episode today attacks why a negative attitude has no room in our industry! Episode…
PODCAST: Thinking Way Outside the Box with Greg Buckley [RR 597] – AUDIO 30 Min.
Audio Link My friend Greg Buckley brought one of his way out of the box think to play here; that has an octopus analogy sliced in for good measure. Greg does make some excellent points that will help you and your business grow. Seen a copy of National Geographic lately? Have I teased you enough?…
PODCAST: Creating The Environment for Shop Efficiency [THA 201] – VIDEO 45 Min.
There are a lot of variables when we talk about shop efficiency. There is culture, environment, leadership, and more. There is no single formula that can solve shop efficiency. But if there are the right guidelines, our panel today, certainly has the answers. A big fat thank you to Chris Monroe, Joe Marconi, and Kevin…
PODCAST: A Blessing in Disguise From My Biggest Mistake [THA 200] – VIDEO 60 Min
Welcome to the 200th milestone episode of the Town Hall Academy. The industry’s premiere and original single subject forum. Thank you for your support in listening and watching the forum and making it a staple of information and insights for our automotive service industry. Episode Link Wisdom comes from many sources. If you think about…
PODCAST: Managing Holiday Stress Amid the Pandemic [RR 593] – AUDIO 30 Minutes
Audio Link This holiday might not be the same as it was before but learn from Dr. Dave Weiman some great advice on dealing with the holidays. I’m with Dave Weiman, the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. He is also an adjunct Assistant Professor at Widener University’s Institute for…
PODCAST: Customer Service vs. Customer Experience [RR 591] – AUDIO 30 Minutes
Audio Link Murray Voth the owner and principal trainer of RPM Training and one of Canada’s most knowledgeable experts on the automotive industry. Murray specializes in the fields of business development of the independent automotive service and repair sector. Episode Link Murray is focused on the customer experience. In this episode, Murray differentiates customer service…
PODCAST: Four Corner – Four Wall Facility Audit [THA 198] – VIDEO 30 Minutes
Audio Link Welcome to an episode that brings to you the power and value of peer inspections of your facility and property. This discussion applies to the Four Corners and Four Walls of your shop. Does your customer see the organization and cleanliness of your shop? How about the environment that your people work in.…
PODCAST: Doug Grills – 20 Questions in 30 Minutes [RR 589]
Audio Link Welcome to another episode of 20 Questions in 30 Minutes. I’m with Doug Grills of AutoStream Car Care Center. Doug along with his partner Rick Levitan has been around the auto service business for over 25 years and has built their reputation by offering best-in-class service to their customers. Now he joins and…