Training - Webinars, Podcasts, Videos, Events
Lessons on 3rd Generation Family, Networking and Front Counter – AUDIO 30 Min.
https://podcasts.captivate.fm/media/88369d01-c6e8-4c38-b1d7-def577810321/rr-623-steve-mancinelli.mp3 I caught up with Steve Mancinelli, AMAM, who proudly wears the scars of battle as a 3rd generation shop owner. Family business, networking, and learning how to run a great business are challenges we all face and Steve shares his many moves through the labyrinth of barriers that got him to where he is…
The Primary Mission of a Service Advisor
THE PRIMARY MISSION OF A SERVICE ADVISOR “The primary mission of a Service Advisor is to ensure that every customer is driving a safe and reliable vehicle.” Over the years, we have given them a host of titles–Service Writers, ASM’s, Service Consultants and Service Advisors … the person serving the customer. I really don’t care…
The Most Secure Career – A Great Advisor – VIDEO Episode 031821 – Jeff Cowan
Advisor Retention: Motivating, Goal Setting – VIDEO Episode 031121 – Jeff Cowan
PODCAST: Preventing Zoom Burnout [THA 214] – VIDEO One Hour
https://podcasts.captivate.fm/media/2967f0e2-c1fb-45b8-ae52-b587ee33f0d2/tha-214-zoom-burn-out.mp3 Ever get burnt out in a zoom meeting? The pandemic has caused us, social creatures, to go indoors and away from our friends at conferences and training events. However, Technology stepped in to keep us ‘in the loop’ and engaged. Zoom was embraced along with other video conferencing platforms to give us virtual training…
PODCAST: The Virtual Service Advisor [RR 621] – AUDIO 30 Minutes
https://podcasts.captivate.fm/media/c0930c05-f25a-4d32-9955-3200f7a54e52/rr-621-robbie-bunch.mp3 Amidst the pandemic scare, shops have taken advantage of VoIP, cloud services and new technologies to serve their customers. Some have had to put their service advisor working from home for various reasons. Imagine having support for your counter in the virtual world. Is there is a future for a Virtual Service Advisor? Episode…
Train Service Advisors to be Successful – VIDEO Episode 030421 – Jeff Cowan
Service Advisor Role Play #5 [THA 213] – VIDEO 45 Minutes
https://podcasts.captivate.fm/media/058b08cc-ea7b-4132-b51f-770c4786b5a3/tha-213-service-advisor-roleplay-part-5.mp3 Our role play subjects cover closing the expectation gap on the appointment setting call and understanding the importance of building anticipation in making the sale after the results of the DVI. We also covered how to demonstrate the effectiveness of the Service Advisor in calming the customer while building value in their services and…
How to Attract and Hire Service Advisors – VIDEO 30 Minutes
PODCAST: 401K and Profit Sharing [THA 211] – VIDEO 45 Minutes
https://podcasts.captivate.fm/media/99046bee-4b4d-42bd-b19a-a3bd90c03419/tha-211-401k-and-profit-sharing-ideas.mp3 We are talking about retirement plans. If you asked your people if they had a retirement account or even a decent nest egg you will most likely get a blank stare or a no answer. You just discovered an important benefit you can provide your people. Sure you’ve got to have the profits in…