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6 Secrets to Being the Best Service Advisor – VIDEO Episode 021121 – Jeff Cowan
4 Tips to Be the Best Service Advisor in Town, VIDEO Episode 020421 – Jeff Cowan
PODCAST: Building Deep Ties to the Community [THA 209] – VIDEO 45 Minutes
https://podcasts.captivate.fm/media/e8e61ec5-94e1-4d35-b174-5ee706a8a9ee/tha-209-building-deep-ties-to-the-community.mp3 Do you agree that paying it forward and creating a lasting rapport with your own community goes a long way? Being involved in your community is more important than you know. When you support from the heart never expect to get something back. Our episode today tackles and explains exactly why connections and network…
PODCAST: Hiring Practices [RR 611] – AUDIO 30 Minutes
Audio Link https://podcasts.captivate.fm/media/841ec67b-2712-41f2-9606-43808918fa21/rr-611-bryan-kelley-hiring-practices.mp3 Hiring Practices with Bryan Kelley [RR 611] When we talk about hiring, there are a lot of questions that come to mind. You may have already in your business life hired and fired a hundred people. Hiring can be an art, especially if you are looking for just that right team member.…
PODCAST: Stop Selling From Your Wallet [THA 208] – VIDEO 45 Minutes
Too many times we think about our own money tolerance instead of the customer needs. We think what others believe is a lot of money to us is not. We also can’t fathom people paying what they do for services because we would not. We have different lines in the sand when it comes to…
PODCAST: MSO 18 Team Members Test Covid Positive, How We Survived – AUDIO 40 Min
What can we learn from this unprecedented year? A lot! Our story today is of a hard hit multi-store operation (MSO) and how it survived 18 team members who contracted Covid-19. The preparation years before Covid-19 was to become a pandemic is the anchor in this story. It is proof of concept. Build a strong…
The Real Opportunity of a Service Advisor – VIDEO Episode 012121 – Jeff Cowan
PODCAST: Brainstorming on Shop Ownership – A Business Not a Hobby – AUDIO 30 Min
Audio Link Chris Cotton once again shares his experience on shop ownership. Chris warns that buying your first shop and or getting into business as a new auto repair shop is not a cakewalk. Just because you know stuff about cars and love working on them doesn’t make it easy. You don’t treat it like…
PODCAST: Owner, Tech, Advisor, Working Together AAPEX 2020 Awards – AUDIO 40 Min
Audio Link This 606th episode honors the recipients of the AAPEX 2020 Awards. The first annual honors include Shop Owner of the Year, Technician of the Year, and Service Advisor of the Year. Sure we bestowed a bunch of high-fives upon these three outstanding aftermarket professionals, but you’ll love the episode as we discussed their…