Everything Else
The Commuter's Oil Change – Miles or Hours
The Commuter’s Oil Change – Miles or Hours
Are You A Shop Owner Suffering From Burnout?
Are You A Shop Owner Suffering From Burnout? Over the years I have met hundreds, if not thousands, of shop owners who are suffering from burnout. They either tell me they have it, or it clearly shows in their behavior. Ironically, dealing with burnout is no different than fixing cars, in that in order to…
Hiring for Team Dynamics
12 Tips on Holding GREAT Team Meetings
The Value of Doing a SWOT on Your Business.
Why Great Quality Controls Matters for Customer Retention and Shop Reputation.
A top lesson from three aftermarket colleagues who understand the value and need for a great quality control process. They leave no doubt why you need to adopt and improve your quality controls. LISTEN HERE. A tough love discussion that covers the importance of measuring your QC to help reduce mistakes (we are human we…
Transparency in Pricing – It’s Now a Mandate, Not an Option
There was a time in our industry when shop owners were the only ones who knew the cost of their parts. Additionally, the amount they charged for their repairs and services was typically not public knowledge. If customers wanted to know how much it would cost to perform a specific repair, they had limited options;…
Is Your Customer Retention All About Your Integrity and a Trusting Relationship?
Dynamic husband and wife team, Brenda and Brent O’Neal, lead their team to ensure “The customer experience is the best it can be.” All roles must do their job to perfection. The team knows that they are not fixing cars and that their customer is the most important part of the business. LISTEN HERE. They…
What Humble Beginning Did You Have When You Started in Your Shop?
What Humble Beginning Did You Have When You Started in Your Shop? Kate Jonasee from K-Tech and Pauline’s Auto worked her way across the country after graduating from automotive technology college in upstate New York. She persisted through every opportunity to own two shops in Sebastopol, CA. She always had the goal to own her…
Getting Things Done
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