Everything Else
Heating / Cooling Symptoms Form
Heating / Cooling Symptoms Form – see attachment. Made available courtesy of: Kelly Bennett – Kelly The Coach kelly@kellythecoach.com https://serviceadvisornetwork.com/ For more on customer symptoms click here. #autoshopsymptomforms
The Silent Killer of Auto Repair Shops
The Silent Killer of Auto Repair Shops Over the years I have had the pleasure of watching hundreds of shop owners go to the top, and truly become industry leaders. I have also seen thousands of shop owners that struggle from day to day until they finally either try to find someone that is willing…
Drivability Diagnosis – Customer Interview Form
Drivability Diagnosis – Customer Interview Form Please see attached – Provided courtesy of: Kelly Bennett – Kelly The Coach kelly@kellythecoach.com https://serviceadvisornetwork.com/ For more on interviewing customers click here. #autoshopdrivabilitydiagnosis
Vibration Diagnosis – Questioning The Customer Form
Vibration Diagnosis – Questioning The Customer Form Please see attached – Provided courtesy of: Kelly Bennett – Kelly The Coach kelly@kellythecoach.com https://serviceadvisornetwork.com/ For more on interviewing customers click here. #autoshopvibrationdiagnosis
Cooling System Diagnosis Checklist
Please see attached – Provided courtesy of: Kelly Bennett – Kelly The Coach kelly@kellythecoach.com https://serviceadvisornetwork.com/ For more on vehicle inspections click here. #coolingsystemchecklist
Operational Planning for Automotive Repair
Operational Planning for Automotive Repair Operational planning can have a major impact on business capacity, sales and profits in automotive repair. Different measurements on the effect of planning on business execution have shown that efficiencies can be increased by 20 percent on more. Efficiency increases result in greater capacity which leads to greater sales and…
Five Mistakes Most Shop Owners Make Every Day
Five Mistakes Most Shop Owners Make Every Day I have found over the years that despite all their good intentions, there are 5 mistakes that most shop owners make not just sometimes, but every single day. The first mistake comes the very moment they walk through their door. 1. They forget to say two simple…
Diagnostic Labor Time Guide
Diagnostic Labor Time Guide courtesy of Kelly (Bennett) the Coach See attachment For more on diagnostic estimating, click here. #autoshopdianostictimeguide
Simple Solution to Minimize Cooling System Comebacks
[attachment file=”31255″] Bobby Bassett, the Manager of Training North America for Gates Corporation shares important facts about cooling system repairs. LISTEN HERE. Bobby explains the do-right-rule when it comes to cooling system repairs. He says 40% of radiator failure and 95% of water pump failure is due to coolant contamination. Listen to Bobby Bassett’s frank…
Trends, Current Issues and Outlooks On the Future of the Service Sector
Shop owner Ryan Clo, Trainer Dave Hobbs and Diagnostician Matt Fanslow share their perspectives on the opportunities and challenges that make up the dynamic and changing aftermarket. LISTEN HERE. Don’t miss the discussion on training, business models, technician pay, business culture, specialization, and the changing role of the shop owner.