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An Untapped Profit Center for Auto Shop Owners – Ron Haugen – VIDEO 2 Minutes
Five Reasons Repair Shop Customers Never Return – Free Management Article
Five Reasons Repair Shop Customers Never Return Although there are countless reasons for customers to never return to a shop, at Elite we have discovered that these five are not only the most common, but are reasons that can devastate a business. #1. They were the wrong customers in the first place – By advertising…
Conducting an Automotive Repair Management Self-Assessment
Conducting an Automotive Repair Management Self-Assessment An automotive repair business is usually operated by an owner who has the talent and drive to become a business owner. Running a small business and achieving the desired level of profitability is a very diverse subject with many facets. And people generally don’t have a tendency to…
The Problem with Helping Your Techs Diagnose Vehicles
The Problem with Helping Your Techs Diagnose Vehicles When your techs come to you to tell you they’re stumped, and you give them a recommendation, you’ll lose regardless of the outcome. If you solve the problem, you’ve sent a message to the tech that you’re more knowledgeable than they are, which is not going to…
The Challenges a Growing Economy Places on Your Shop
The Small Business Challenges of a Growing Economy According to most indicators the United States economy is growing at a pace not seen in years. Economic expansion is a positive circumstance and will support business success. However it can present challenges not experienced in a slower growth phase. Employees and other resources can become scarcer…
Free Starting Charging Testing Checklist
Free Starting Charging Testing Checklist See attachment Provided courtesy of: Kelly Bennett – Kelly The Coach kelly@kellythecoach.com https://serviceadvisornetwork.com/ #autorepairshopforms
Free Noise Symptom Questionnaire
Free Noise Symptom Questionnaire See attachment Provided courtesy of: Kelly Bennett – Kelly The Coach kelly@kellythecoach.com https://serviceadvisornetwork.com/ #autorepairshopforms
Using Management Controls in Automotive Repair
Using Management Controls in Automotive Repair Controls are employed by management to ensure that a business is performing at the desired level. In order to apply controls it is necessary to be able to measure different areas of business activity. If it can be measured it can be controlled and if it can be controlled…
Noise and Water Leaks – Customer Interview Form
Noise and Water Leaks – Customer Interview Form Please see attached – Provided courtesy of: Kelly Bennett – Kelly The Coach kelly@kellythecoach.com https://serviceadvisornetwork.com/ For more on interviewing customers click here. #autoshopnoisediagnosis
Topics Your Shop’s Service Advisors Need to Avoid?
Do you agree or disagree? For more on service advisor guidelines click here. #serviceadvisortips