Customer Service
A Once-in-a-Lifetime Opportunity for Shop Owners
A Once-in-a-Lifetime Opportunity for Shop Owners The top shop owners in America have a number of things in common. They were the first to embrace the incredible value in utilizing exchange rebuilt components, rather than trying to repair all the components themselves. They were also the first to provide their customers with extended warranties on…
Improving Customer Satisfaction – 5 Tips
Improving Customer Satisfaction – 5 Tips We can all agree that generating happy customers is critical to the success of your shop. Below you’ll find 5 tips that are going to help you do just that. Apply them, and you’ll be pleased to see the positive results that come from making just a few simple…
The Cost of Customer Complaints
The Cost of Customer Complaints When it comes to customer complaints, most shop owners are aware that there’s some economic price they’ll ultimately have to pay for the complaint, but will typically have no idea how much each complaint actually costs. This article will aim to bring some clarity to this long-disputed issue. When a…
How to Turn Price Shoppers Into Customers
#servicewritertraining
Damage to Customer Vehicles
Timing is Everything When Handling Damage We have all felt that empty feeling in our gut when a client walks back in the door with the “look” shortly after installing that new set of tires on their BMW. As they uncomfortably begin to describe some rim damage that didn’t exist when the car was dropped…
Secrets to Servicing Fleet Accounts
The Best-Kept Secrets to Servicing Fleet Accounts We all know that the industry is continuing to evolve, and you will be seeing your customers less often as time goes on. Accordingly, you will need to find ways to keep your service bays full. One way is through commercial accounts, which we will call fleet accounts.…
Tip About Disclosing Vehicle Inspection Results
For more regarding inspections, click here. #autorepairinspections
Should You Be Open on Saturdays?
Should You Be Open on Saturdays? There is no easy answer to this question, but here at Elite we can give you some points that you need to consider. We realize that you are paying rent, insurance, etc. on a 24 hours a day, 365 days a year basis, so many will argue that you…
15 Customer Service Tips
15 Tips to Get an Edge on Your Competition See attachment Provided courtesy of ASA Automotive Service Association www.ASAshop.org asainfo@asashop.org 817-514-2900 For more on customer service click here. #autoshopmanagementtips
Your Warranty – A Key to Your Success
Your Warranty – A key to your success If you want to build a successful auto repair business, you will need to strongly consider the length of the warranties you offer. First of all, you need to know your failure rate. The top shops in America have extremely low failure rates in both parts and…