Customer Service
Open and Close Shop Hours – Tom’s Trends VIDEO 30 Minutes
Five Service Details That Can’t Be Ignored In The Operation Of Auto Repair Shop
The high-quality service of auto repair shops has always been an important issue for customers. As an auto repair shop, better service can attract new customers and retain old customers. On the contrary, poor service will keep customers away from us. Therefore, to improve service quality, we must start with the details. Let’s take a…
PODCAST: Customer Service vs. Customer Experience [RR 591] – AUDIO 30 Minutes
Audio Link Murray Voth the owner and principal trainer of RPM Training and one of Canada’s most knowledgeable experts on the automotive industry. Murray specializes in the fields of business development of the independent automotive service and repair sector. Episode Link Murray is focused on the customer experience. In this episode, Murray differentiates customer service…
A Shop Owner’s Guide to Customer Care Calls
A Shop Owner’s Guide to Customer Care Calls We all know the importance of customer follow-up calls, and although there is no one procedure that works for everyone, here are 5 considerations that the top shop owners in America have found to be most critical to obtaining the valuable customer feedback your shop needs. #1.…
Making a Great 1st Impression | Bill Haas | Tip – VIDEO 6 Minutes
Increasing Your Shop’s Customer Satisfaction Through Texts – VIDEO 2 Minutes
Connecting Customers with Technicians – VIDEO 2 Minutes
5 IDEAS FOR AUTO REPAIR SHOPS TO INCREASE WORD OF MOUTH
IMPORTANCE OF WORD OF MOUTH Word of mouth remains the best marketing for auto repair shops, as people are more likely to trust a referral from a friend, coworker, or family member than almost any other source. To make the most of this, your best marketing efforts should be those that focus on increasing word…
Five Reasons Repair Shop Customers Never Return – Free Management Article
Five Reasons Repair Shop Customers Never Return Although there are countless reasons for customers to never return to a shop, at Elite we have discovered that these five are not only the most common, but are reasons that can devastate a business. #1. They were the wrong customers in the first place – By advertising…
10 Customer Services Skills your auto repair shop needs to crush the competition
You might think you sell parts and labor. You’d be wrong. What you really sell is customer service—without good customer service, it doesn’t matter if you’re the cheapest, the best, the most convenient—whatever qualifier you want to use—you will lose business to a shop with superior customer service. Customer service is what drives businesses—almost all…