Customer Service
A Step-By-Step Guide to Learning from Your Customers
A Step-By-Step Guide to Learning from Your Customers As business owners, our best teachers will always be our employees and our customers. They understand many components of our businesses, and in most cases, they really do care about our success. Learning from our employees is relatively simple. All that we need to do is pay…
Customers Bringing Their Own Parts
The Customer That Wants to Supply Their Own Parts You don’t have to be in the auto repair business long before a customer asks you if they can supply their own parts. Although there is no one technique that will work in every case, here’s one approach you may want to consider. First of all,…
6 Tips on Generating More Repeat Business
6 Tips on Generating More Repeat Business In the world of auto repair, one thing is for certain: Every shop in your community has their eye on your customers. So in order to keep your customers, there are a number of things you will need to do. Here are 6 tips that will bring you…
The True Essence of Selling for Service Advisors
The True Essence of Selling In a world where service advisors don’t want to be considered salespeople, we need to search our souls. Why is it that “selling” has become a dirty word? Why is it that we cringe at the term “sales?” It’s simple! Most service advisors do what they do each day because…
Interview – Frank Scandura – Frank’s European, Las Vegas, NV
How to Increase Customer Loyalty – Know What You’re Doing Wrong
How to Increase Customer Loyalty: Know What You’re Doing Wrong For small businesses, customer loyalty is everything — the holy grail. Want to know why your auto-repair business’ customers aren’t returning? The prevailing service center owner/operator sentiment might be that disloyal, wandering-gypsy customers are only looking for lower prices over quality. But we surveyed customers…
Upselling First Time Customers
Ethical Sales and Full Disclosure I am sure you will agree that in our industry there are a number of unwritten rules that shop owners have followed for decades. They know that they have to hire gifted technicians, stay at the forefront of vehicle technology, and can never jeopardize their relationships with their customers; just…
Fixing Cars is Easy – People are the Challenge
30 minute interview with Scott Waddle of Precision Auto Service https://remarkableresults.biz/e141/ #autorepaircustomerservice
Selling Multiple Repairs – Guidelines for Success
Selling Multiple Repairs – Guidelines for Success In today’s market, service advisors are facing a number of challenges. One of the more complex challenges is when a skeptical first-time customer comes in for an oil service, and the advisor discovers that this customer needs a long list of repairs. This is what most advisors refer…
Handling Difficult Phone Shoppers
A Shop Owner’s Guide to Handling the Most Difficult Phone Shoppers Today’s consumers have more choices than ever before. When it comes to choosing someone to take care of their automotive needs, they turn to their friends, family and co-workers for recommendations, they consider brands that they have heard of, and they search the web…