Customer Service
Rising Above the Competition
The Key to Rising Above the Competition In Competitive Times We all know that vehicles are being built better, they are lasting longer, and the competition for auto repair customers is heating up. Accordingly, shop owners are constantly looking for ways to add value to their services in order to separate themselves from their competitors.…
How to Improve Your Shop’s Customer Retention
For more on customer retention click here. #autoshopcustomerservice
Two Questions Advisors Should Always Ask
What Is the Role of the Service Advisor? – Click here #serviceadvisortips
The RIGHT Way to Measure Customer Satisfaction in Your Auto Repair Shop…
The RIGHT Way to Measure Customer Satisfaction in Your Auto Repair Shop… Far too many shop owners don’t measure Customer Satisfaction in their auto repair shops. It’s not that they’re not interested in the results, it’s just that they’re not exactly sure how to do it. Unfortunately, the price they pay for not measuring their…
Why You Shouldn’t Expect Your Customers to Be Loyal
Why You Shouldn’t Expect Your Customers to Be Loyal A few years ago I had the opportunity to interview over forty people for a panel of customers that I moderated. My intent was to discover what drives their decisions in choosing an auto repair shop, and how they make their purchasing decisions. I spent well…
Bring in More First-Time Callers
Bring in More First-Time Callers With vehicles being built better than ever before, and with service intervals continually being extended, you are going to see your customers less often. This means your service advisors are going to have to be razor sharp when that phone rings. Although there is no silver bullet that will allow…
Quality Controls Matters for Reputation & Retention
For more on quality: https://www.automotivemanagementnetwork.com/forums/topic/survey-quality-control-how-is-it-handled-at-your-shop/ #autoshopqualitycontrol
A Shop Owner’s Guide to Staying Ahead of the Competition
A Shop Owner’s Guide to Staying Ahead of the Competition Not long ago it was easy to beat your competitors. All that you needed was more equipment, a healthy advertising budget and the ability to fix cars right the first time. Well, those days are long gone. Today, cars are being built better and require…
5 Telephone Tips That Will Increase Your Shop’s Sales
5 Telephone Tips That Will Increase Your Shop’s Sales With your shop facing so much competition, you need to make the most of every opportunity that you have at your disposal to generate more sales. Follow these 5 tips to convert more first-time callers into happy customers. 1. While your competitors are trying to sell…
Academy: Managing a Negative Online Review
Peer panel discussion: https://youtu.be/ZR5p-hpRVtg