[wilsonimportsanddomestics]

Main street Hub:

They phone the shop constantly. Using a “spoof” phone number to make it seem like they’re local. Then try to lure you away from productive time onto their site for a lenghty sales pitch. We have been pressured by fast talking millenial’s from MSH for at least 5-years. So they feel entitled to waste our time. Never wanting to demotivate a sales person and fearing a fake negative review we treat them with “kid gloves.”

To sum it up we decline to use them because no one we know says it works. Also the fact that they deceptively “spoof” their phone number and then want to debit our bank account for $500.00 – $600.00 a month makes them seem “scammy.”

I manage our own Facebook pages and hope for the best.

 

[wilsonimportsanddomestics]

In Houston potential customers call multiple shops asking what the cost of labor is for installing their parts. It’s difficult to even get them into the shop because they will call another shop or hang up the phone abruptly if a price is not given post haste. (especially with transmissions).

This is what we do… Try to find out what they think is wrong with their vehicle. Since they may be misinformed about what’s wrong in the first place. So we offer a no cost initial check out to verify the nature of the problem. Once the customer is in promptly check out the vehicle and lift check it. So in order to see if there are leaks or any thing disconnected or broken under the vehicle. Once done offer the repair and even if their diagnosis is right decline to use their parts. Beside the “no warranty” and “extra labor” argument we explain that our parts suppliers will make good on most questionable warranty disputes since we spend more money with them.

The key for us is to keep a cool head and make that person your customer.