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Forum Replies Created
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Rolando, thanks for visiting the InvoMax forum. I will call you in the morning to schedule a day and time for a support technician to setup the Autozone direct link for you.
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Hello Aziz,
I hope all is well for you in Kuwait.
Please forgive me if I am I telling you what you already know. I have no experience actually running a shop as do the other valuable seasoned observations being offered here. My expertise is shop management software. I noticed you did not mention the effectiveness of your current CRM process or the effect of customers coming back for oil change and vehicle inspections. Possibly it is such an obvious part of your business model you did not separate it out, or possibly it is something you have not fully considered. This is a critical aspect of your business. You should get at least 70% return business.
Traditional U.S methods for CRM (post cards, email) are probably not going to work for you in Kuwait however every customer you have in Kuwait owns a cell phone that can receive oil change service reminders by text messages as well as seasonal special offers such as the upcoming Ramadan. You should be taking full advantage of this to increase your business and make sure all employees are busy with returning customers.
If your automotive business software cannot send out regular text message service reminders in multiple languages then you should inquire with your software developer to have the ability added quickly since it will be the difference between success and failure. If you are unable to have it added then let me know. We have provided software for years to the Precision Tune International franchise group in Oman. You may even be interested in acquiring a Precision Tune International branding and business coaching for your shop. They are doing an excellent job in Oman. In the last 3 years the Oman franchises have seen a 300% increase.
Best Regards
Sam Hunnicutt
