ras
Forum Replies Created
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trick question
more than 50
100% of the labor estimates are done using MOD as a guidline and a labor matrix is then applied. parts are ordered ahead of the car (we have already inspected and estimated the work) allowing the tech to work through the day rather than wait for parts. all this combined allows a tech to easily produce 10 hours in an eight hour day.
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how many people just learned from a simple conversation that Lenny’s business is a bit more “high profile” than your average maintenance and repair shop? i did! Maybe Lenny is right and maybe Mary is just a bit awe struck by the “c” clients.it maybe easier to fix your problem than you think.
imagine what would happen to a perfectly planned day if one of the top NASCAR celebs dropped by our bays. nothing would get done i’m certain!
what say you lenny? do you think Mary suffers from celeb fever?
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1) is “mary’ getting the work done?
2) 1 or 2 clients have commented – out of how many that haven’t
3) most importantly your “vendors” should know better than to waste your staff’s time/ yourtime. even the tool salesman knows better than to waste time with techs.
there have been quite a few things i have learned from what may seem like simple conversation to some onlookers/bosses
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Cheryl, have your husband explain to you what needs to be done as if you were the customer, you will get to know some of the more common answers without having to ask questions.
a car owner can rattle you with a lot of questions, some of which may not even pertain to the work being done. answer as best as you can without help from your husband, if your client really needs more then have them wait till he is available. your clients will start to accept what you have to say soon.
when i started here 8 years ago as a S/A, the clients needed to talk to my boss all the time. they did not know that i was a lic. tech as well. what i needed to do was listen to what kind of answers my boss was giving out. as soon as i realized that we both would have responded the same way, i started to explain that he was busy and suddenly my advice became acceptable to them.
what’s really rewarding is when you answer a client, they still want the boss, and he drops what he is doing and then answers exactly as you did. without being smug you can now take over the conversation and your husband can go back to work.
hope that helps
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perhaps Candy it’s time for you to seek a more responsable employer.
you can see a pattern (ship is sinking) yet you hang on. let the boss fail along with the tech that is holding him hostage
