kattos
Forum Replies Created
-
Hi Larry, this is a great article that everyone should read that is in management.
http://hbr.org/product/management-time-who-s-got-the-monkey/an/99609-PDF-ENG
-
Learn to seperate talent behavior from learned behavior. The best managers can identify the talent necessary for any particular job. Ask the questions to yourself. How do you want to service the customers? How do you want the service advisor to handle difficult situations? How do you want the service advisor to sell? How important is the image of the company? There are a host of other questions you need to ask yourself. One on the big ones is are you the person to decide whether you can determine the talent of a particular individual. I am sure there are many people will read this post and think to themselves that they know certain individuals that would make great advisors but that person is doing something else. Think of this, they taught a monkey to fly into outer space; try to find a person that has the requirement you need but you would be unable to teach them that same requirement. Read the book ‘First, Break All the Rules”. It is a great book about management and people.
