[Gloria Heath]

Admin wrote:

You received an estimate request by email or phone or someone just walked in and asked. You decided to provide one (good idea if handled correctly). So, now what do you do after they said “thanks”, but made no appointment? Do you call or email them one or more times over the next few days? If you do, at least some of them will respond and make an appointment since you are likely the only one to show interest and follow up. Remember, not everyone asking for an estimate by phone or email is looking for the lowest price in town.

#autoshopestimatefollowup

We have experimented with sending a follow-up email the day after the estimate is written.  An email seemed less intrusive than a phone call.  However, the results were anemic at best.  If anyone has a system they use for this that is effective, I am all ears.  We waste so much time creating estimates that don’t result in an appointment.