Richard Black
Forum Replies Created
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We “had” Nationwide Insurance and they would not cover a customer fraud, we had a employee theft, a different claim was a employee who actually owned the serviced vehicle, we did not know this, he then removed the vehicle from our property after hours without us ever collecting.
Last straw was a individual came thru the waiting room into the shop, went bezerk, smashing equipment, over turned 1 big tool box, kicked another numerous times destroying the bottom section. He was on drugs and not a customer of ours. We ran for the hills and called 911, what does Nationwide say? “We don’t cover normal wear of equipment”
Care to see some photo’s of smashed equipment? -
The article says for after hour customer pickup. For our after hour customer DROP off we have a key drop [mail slot] in the front door and key fobs which could break on the tile floor drops safely onto a walk in mat
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In construction, Customers who are remodeling a kitchen buy the appliances and the cabinets and plumbing, sink ect. A contractor has them understand in writing, when he comes to install everything, if a cabinet is damaged or even if it is damaged during installation, it is the customers problem. The labor will be charged again, any delays in the scheduled work will be charged for at billable hours. Any rescheduling will be placed on the waiting list. So if the sink came scratched, or the contractor accidently scratches it, the job stops, the installer is still paid and the customer has the problem to obtain a replacement. It’s when the contractor handles the entire remodel, all the problems are part of his job, not the customer. As said earlier, when a car repair is held up from the wrong part the customer supplied, it’s time to charge for rental time in the bay. I wouldn’t mind going to the next car repair while the clock is still running on the stuck one,
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I remember a few years back a sign posted at pep Boys showed the labor rates for repairs and the $20 per hour added rates for customer supplied parts. Even if they just bought them at the front counter applied.
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Online reviews were once a good idea, then in time they became a tool for blackmail by the customer. Reading about this in the construction field first, it was a matter of time until it affected Automotive. example: Customer approves a estimate which is accurate, the work is done and when payment is due for the vehicle to be picked up, the Shop is given a choice: “here is what I’ll pay you and post a good review, if not I will post a bad review” We take fraud and blackmail as serious crimes yet there is no help from the legal system when reported. We tried many ways to respond to this threat correctly, yet in time we learned to deny the review and once even posted the customer was ever here. Should we discuss credit card fraud next?
