[davewoodford]

We bill tires as parts and track as tire category. Labor is billed as mount & balance.

[davewoodford]

Not sure. I just copied and pasted  your post to my disclaimer and then to word doc to my disclaimer all work. Have you called Mitchell help.. 

[davewoodford]

Thanks for the input Tom. I have been trying for 3 years now to assist in any way that I can. When I talk with my boss he says “I know”, “I agree” but still no change. The son has attended ATI owners and advisor training and talks to our coach weekly and still fails to implement change. He lets our customers steer the shop, doesn’t present courtesy checks or recommendations, and would rather do oil services all day.