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  • beckywitt

    Member
    December 27, 2017 at 5:06 pm in reply to: Tip #195 Customer Lounge Done Right – Free Sample Tip

    Bonus point #6–it is separate and alone from the front desk. This  makes it quiet and serene for those who wait. They don’t have to listen to potentially difficult phone calls or customers.  In addition, customers don’t have to be concerned about sharing information in front of strangers. You may not get all the information you need if prying ears are present.

  • beckywitt

    Member
    December 20, 2017 at 8:18 am in reply to: Who is this Secret Santa for Independent Auto Repair Shops?

    So, if they brought in Wesson oil, would you install that in their engine?