Guest Posts
Service Advisor Closing Ratio – VIDEO – 1 Minute
#serviceadvisorclosingratio
Episode 49 – Tackling Those Slow Months – VIDEO – 17 Minutes – Jeff Cowan
#servicewritertraining
PODCAST: Treating Company Culture and Customer Retention Alike!
Darren Garlock along with his brother Dan are the owners of Silver Lake Auto & Tire Center a multi-shop organization headquartered in Oconomowoc, WI. Like so many Darren started his career in the shop pushing brooms, pumping gas and washing cars. Listen HERE. An early adopter of DVI, Darren explains how he and Dan split…
PODCAST: Barry Barrett's Take on Having The Right Customer.
Barry Barrett Director of Training from RLO on having ‘The Right Customer’ Listen HERE
Conducting an Automotive Repair Management Self-Assessment
Conducting an Automotive Repair Management Self-Assessment An automotive repair business is usually operated by an owner who has the talent and drive to become a business owner. Running a small business and achieving the desired level of profitability is a very diverse subject with many facets. And people generally don’t have a tendency to…
New Customer Marketing – Another Unique Idea – VIDEO 1 Minute
#autorepairshopmarketing
Episode 48 – Sex, Religion, Politics and Service Advisors – VIDEO – Jeff Cowan
#servicewritertraining
PODCAST: Shop Owner Sold His Business and Became an E-Myth Business Coach
Reto Filli came from Switzerland and is a trained mechanic. He and his wife ran a successful Auto Repair business for over 26 years that he sold and retired from. His business took off when he read the E-Myth Revisited from Michael Gerber. He never looked back and he is now enjoying his next career…
PODCAST: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry?
Bill Nalu – Are You Willing To Be A Messenger For Our Industry? Listen HERE.
Episode 47 – Inviting the Customer Back for the Next Visit – VIDEO – Jeff Cowan
#servicewritertraining