Guest Posts
PODCAST: Taking Great DVI Pictures
A video less than two minutes can educate and engage the customer in the problem. Increases trust. Listen HERE. Document with video the depth of the repair, example if the front clip is off or dashboard out. This shows the level and depth of the repairs. Get comfortable taking video. It is the future and…
Step by Step Guide for Making Customer Follow Up Calls
Customer Follow-Up Call Guide As business owners, our best teachers will always be our employees and our customers. They understand many components of our businesses, and in most cases, they really do care about our success. Learning from our employees is relatively simple. All that we need to do is pay attention to their passing…
PODCAST: AAPEX EDU 2018 The Road To Great Technicians
A fundamentally valuable discussion as we get ready to deal with the tsunami of seeding our industry with our future technicians that will have the competencies necessary to perform mechanical and diag work and the need to develop career paths for every level of technician. Listen to the episode HERE. We need apprentice and mentoring…
PODCAST: ASE – The Industry Credential and You
It is time to best understand “your” role in bringing the value of ASE to your technician, your customer, and the industry. It’s time we, you, stepped to the plate and used ASE for what it does for you. Since ASE is a non-for-profit it is not their role to promote your people’s certifications. They…
PODCAST: Secured Vehicle Interface – Direct Access to Vehicle Networks
Repairing and Diagnosing Tomorrows Tech With Access and Authority Using Secure Vehicle Interface Joe Register is Vice-President of Merging Technologies at the Auto Care Association. Listen HERE. Joe is on the cutting edge of technology as it affects our industry and to be at the table as it relates to who owns the data and…
Simple Way to be a Better Shop Owner – VIDEO – 1 Minute
#autorepairshopmanagement
PODCAST: Stop Being a Micro Manager
Have you ever said I need to give my people the freedom to spread their wings and make more decisions? Ever wondered why they won’t. It could be because you are a micromanager. Link to the podcast HERE. If you are a micromanager discover why you need to stop. Sharing their first-hand experience is Maryann…
A Once-in-a-Lifetime Opportunity for Shop Owners
A Once-in-a-Lifetime Opportunity for Shop Owners The top shop owners in America have a number of things in common. They were the first to embrace the incredible value in utilizing exchange rebuilt components, rather than trying to repair all the components themselves. They were also the first to provide their customers with extended warranties on…
PODCAST: A Banker and a Master Tech Build a BMW Specialty Shop – Down Under
Ken Christie is the Chief Financial Officer of the Australian Bank division of National Australia Bank whose passion for collecting and racing cars decided to find a partner and build a BMW specialty shop. Ken partnered with BMW Mastertech, Mark Higgins and they created BM Performance Centre in Williamstown, Victoria, Australia In this episode, we…
How much does it REALLY cost to hire a virtual bookkeeper?
Are you thinking about hiring a bookkeeper to handle the day to day finances of your business but not sure of the price tag? What is the initial cost? When outsourcing a new bookkeeper there might be some up front costs that are incurred and they can range anywhere from $200 – $5000. Why can this range be…