Guest Posts
PODCAST: AJ Nealey: Living the Dream. Turned His Vision Into His Reality.
AJ Nealey from Nealey’s Auto Service in Edgewater, MD shares a bit of his legacy as a racer but concentrated on the transformation he made from a one bay shop at home to a 9 bay facility. This is a story for a movie of the week. It comes with guts, risk, and reward. All…
PODCAST: The Value of a Professional HR Support Company
OK Let’s Talk HR and Professional Employer Organizations (PEO). The Academy team includes Kevin & Lisa Eckler, Foreign Car Specialists, Poughkeepsie, and PEO specialists; Jim Belliveau, from Acadia HR and Greg Bauer, from ESC Employer Services. Episode Link HERE. Shop owners Kevin and Lisa Eckler brought me this topic because it has made a huge…
Thinking of Dropping Your Shop’s Prices?
Thinking of Dropping Your Shop’s Prices? Whenever a customer tells you they can’t afford to do the repairs, and they ask you if you can help them out “this one time’”, you need to give careful thought before you lower your price. First of all, there is a cardinal rule in sales that says before…
PODCAST: Managing a Negative Online Review
The Academy panel will go over a 5 step process and go above and beyond by sharing their personal experiences. Listen to the podcast HERE. So you got a “NEGATIVE” Review now what? Here is a 5 step process we are going to discuss: 1/ Two negatives don’t make a positive, 2. Find out what…
Episode 59 – The Most Expensive Service Advisor / Writer Training – Jeff Cowan
#servicewritertraining
Celebrating Employee Anniversaries – VIDEO – 1 Minute
Five Challenges of Choosing a Service Shop Floor
Five Challenges of Choosing a Service Shop Floor Shop owners and service managers have enough to do; the shop floor should be the last of their worries. The right floor covering can make a big impact on safety, efficiency and the bottom line. Slip Resistance An auto shop floor can be a slip-and-fall accident waiting…
PODCAST: Barry Barrett – Book Review – Never Split The Difference by Chris Voss
Barry reviews and shows the principles of the book by Chris Voss and Tahl Raz called “Never split the difference – Negotiating As If Your Life Depended On It”. Barry covers the premise of the book that builds a foundation for negotiation on the basis of understanding the other party through empathy and active listening…
Discovering Lost Sales – Checklist
Discovering Lost Sales – Checklist If your shop’s not generating the sales you need, you may very well need more customers, but before you start pumping more of your hard-earned money into your advertising campaigns, you may want to take advantage of this easy-to-use Elite checklist to see where you may be losing valuable sales.…