Guest Posts
Build Your Own Leaders at Your Shop
Five Steps for Creating Leaders Within All successful companies need a leader that has a vision of the future, clearly defined long-term goals and a deep appreciation for people. These leaders also need the ability to bring out the best in others, have a deep-rooted commitment to ethics, and be able to withstand the challenges…
PODCAST: Taking Community Involvement to the Next Level – CarFest – Philanthropy
CarFest is an event unlike any others in the US that connect the independent service provider together with the community. All the while you are listening think how you can start, on a small scale, to do more in your community. CarFest is aptly subtitled: “Unity in the Community”. I first want to congratulate every…
Episode 62 – Steps to Making an Advisor's Day Productive – VIDEO – Jeff Cowan
Five Crucial Service Writer Training Tips
Five Crucial Service Writer Training Tips If you want to increase your shop’s sales and customer satisfaction, these 5 service writer training tips are the most important for you to consider… #1. In order for people to buy from your service writers, three things need to occur: they need to like your service writers, trust…
PODCAST: Rob Rowsell – Achieving Success on Life’s Curved Road
Rob Rowsell is a shop owner and author who is an inspiration to the automotive aftermarket. His story of the transition from a homeless individual to a recognized success is a story fit for the ages. He owns Family Auto Service in La Mesa, CA. His 4 shops employed 50 plus employees and 2 of…
PODCAST: Building New Customers
David Roman from Done with Care – Auto Repair from Merium, KS and Greg Bunch from Aspen Auto Clinic from Colorado Springs and also the founder of Transformers Institute bring their A game to this discussion. We covered a wide spectrum of strategies on customer growth and trust. We enveloped the marketing side of finding…
PODCAST: Mitch Schneider – Legacy Industry Influencer
You know Mitch Schneider. He is truly a legacy icon of our industry. He has dedicated his life to run a great shop for decades and at the same time write and speak to help our industry grow. There isn’t an issue that he hasn’t tackled where his reader could take his wisdom and improve…
If You Think Your Shop is a Business, This May Surprise You
If You Think Your Shop is a Business, This Article May Surprise You Most shop owners begin their careers as technicians, and eventually buy their first shop. These are often the people that feel they own a business, when in reality, it’s the furthest from the truth. Consider this… When most past-technicians open their first…
PODCAST: Understanding Consumer Behaviour through Price Transparency
Jill Trotta Vice President, Industry Advocacy and Sales RepairPal, discusses pricing transparency and reiterates the fact that it is not going away. Every shop owner should understand this and never let this disable them in any way. If you happen to have a friend who is struggling with pricing, let them listen to this episode…