Guest Posts
PODCAST: Acquisition Integration: A Look Inside a New Location Transition
Mike Allen, a General Manager Telle Tires and Auto Centers tells of his first-hand experience integrating a recent acquisition. This episode will show you the processes of transition and the sensitivities in customers, people, and brand when acquiring new shops. Episode Link HERE. Mike was recently involved in integration of one of Telle Tires most…
Episode 54 – 5 Tips for Advisors to Have a Fantastic Day! – VIDEO – Jeff Cowan
#serviceadvisortraining
PODCAST: Up Your Game: Become a Level Five Leader
The 100th was a ‘fitting fury’ of intellect, ideas, wisdom and reverence for aftermarket professionals. Think of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance, Invest in your Staff, Delegate and Get Out of the Way, Be Your Word, Have High…
PODCAST: Ghosting: Minimizing New Hire No Shows.
When ghosting happens, you are always wondering what you did wrong. For many, you are always improving your HR recruitment processes. We talk red carpet, culture, branding, and clear and tight communication. I guarantee you’ll be overwhelmed with the discussion. Episode Link HERE. The panel: Jonathan Ortiz from Foreign Affairs Auto, West Palm Beach, FL,…
PODCAST: Shop Talk 8 – Second Shop Challenge – The Power of Blacktop – Industry
I’m so glad to welcome John Eppstein from John’s Automotive Care in San Diego, CA, Scott Pelava from Lonsdale Auto Works in Lonsdale, MN, and former shop owner Scott ‘Gonzo’ Weaver, Scott has added trainer to his resume and continues to be a recognized writer in our industry, I’m sure you know of Gonzo’s Tool…
Selling Inspections to New Customers
The Key to Selling Initial Vehicle Inspections Most service advisors fall into one of three traps with first-time customers: they’ll either avoid recommending a complete inspection, they’ll try to bundle the inspection into a service, or they’ll just inspect the vehicle without the owner’s permission. Unfortunately, all of these approaches can jeopardize the customer experience,…
PODCAST:What Happens When a Technician Becomes a Customer for Automotive Repair.
Pete Meir, Director of Training for the UBM Advanstar Automotive Group, which includes Motor Age magazine, wrote a story “When a Technician Becomes a Customer for Automotive Repair Service.” You can only imagine the implications and ramifications this implores. Episode Link HERE. When Pete needed tires for his truck he became a customer. He was…
PODCAST: ADAS is the Next Big Thing. Advice from an ADAS Calibration Shop.
Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Katy, TX. Matthew brings his insights as an ADAS calibration shop. Matthew made the investment in ADAS calibration and he shares his strategy and challenges for being an early adopter. Link HERE. Learn why Matthew Roayaee decided to invest in ADAS calibration. You’re going…
Service Advisors Need to be Salespeople – Here's Why…
Service Advisors Need to be Salespeople Anyone who has been selling service for any length of time will agree that there are two kinds of customers. The first is the customer who has a history of making good decisions, not just with auto repair, but with most decisions. And then we have the other kind…
PODCAST: The Impact of the New 2018 Tax Law on the Service Professional
Join Reed Meils, Financial Therapist and Partner in Paar, Melis, and Assoc., Mt. Airy, MD, Hunt Demarest, CPA at Paar, Melis, and Assoc and shop owner Gerry Frank, Shop and coach at Repair Shop Coach. The highlight of the conversation is the discussion on the New Federal 20% Deduction for Qualified Small Business Income. 100%…