Guest Posts
Numbers Goals for Service Advisors – VIDEO 5 Minutes Episode 040221 – Jeff Cowan
Have you started your apprentice program? – VIDEO 50 Minutes
Audio Link How many times have you heard “there is a technician shortage problem.” Is there really a technician shortage or is the real problem that there is a shortage of qualified technicians? In this episode, we discuss the entire apprenticeship journey through the eyes of Jason Molinar. Find out how Jason literally switched gears…
A Very Personal Story with Kevin Eckler – AUDIO 45 Minutes
Audio Link Do you see good in people when they don’t? Do you have a heart for people that struggle? Do you try to pull out qualities from good people? If you answered yes to these questions then you know what it’s like to invest emotionally into friends, family and employees. In this transparant episode,…
Employee Review Process with Bryan Kelley – AUDIO 30 Minutes
Audio Link Employee Review …two dreaded words for both the owner and the employee. But, with my guest Bryan Kelley’s unique approach it might be something everyone looks forward to. Bryan owns Valley Automotive Electric, Covington, WA and is the ASA Northwest President. Brian and I did an episode on Hiring practices in Feb 2021…
Technology Can't Sell, But Advisors Can – VIDEO Episode 032521 – Jeff Cowan
EOS Part 2: Vision with Barry Barrett – AUDIO 40 Minutes
https://podcasts.captivate.fm/media/6aa0dea9-72e3-43fc-86ad-95ab7e8079f1/rr-624-barry-barrett-eos-part-2.mp3 We are on part 2 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett a certified EOS implementer. The EOS system includes simple concepts and practical tools that help entrepreneurs get the most out of their business. There’s finally a system to build your leadership team through vision, traction and…
Rethinking Your ASE Certification – VIDEO 40 Minutes
Audio Link Did you know you need a license to cut hair but you don’t need a license or certifications to change brakes on a vehicle? And why do industry owners and technicians not value ASE certifications? That is the question of the day. Joining me on this lively discussion on ASE is Trish Serratore,…
Lessons on 3rd Generation Family, Networking and Front Counter – AUDIO 30 Min.
https://podcasts.captivate.fm/media/88369d01-c6e8-4c38-b1d7-def577810321/rr-623-steve-mancinelli.mp3 I caught up with Steve Mancinelli, AMAM, who proudly wears the scars of battle as a 3rd generation shop owner. Family business, networking, and learning how to run a great business are challenges we all face and Steve shares his many moves through the labyrinth of barriers that got him to where he is…
The Primary Mission of a Service Advisor
THE PRIMARY MISSION OF A SERVICE ADVISOR “The primary mission of a Service Advisor is to ensure that every customer is driving a safe and reliable vehicle.” Over the years, we have given them a host of titles–Service Writers, ASM’s, Service Consultants and Service Advisors … the person serving the customer. I really don’t care…