Guest Posts
Is Your Auto Repair Shop Like Tom Brady, The GOAT?
Whether you like Tom Brady or not, you have to admit he is the Greatest Of All Time. I’m not a football person, but when I hear or read about his accomplishments, I’m amazed. If your shop isn’t the greatest, do you know why? What is your vision for your auto repair shop? One lesson…
Advisor Retention: Motivating, Goal Setting – VIDEO Episode 031121 – Jeff Cowan
PODCAST: Preventing Zoom Burnout [THA 214] – VIDEO One Hour
https://podcasts.captivate.fm/media/2967f0e2-c1fb-45b8-ae52-b587ee33f0d2/tha-214-zoom-burn-out.mp3 Ever get burnt out in a zoom meeting? The pandemic has caused us, social creatures, to go indoors and away from our friends at conferences and training events. However, Technology stepped in to keep us ‘in the loop’ and engaged. Zoom was embraced along with other video conferencing platforms to give us virtual training…
Two Ways to Improve Cash Flow – Bill Haas Management Tip VIDEO 4 Minutes
PODCAST: The Virtual Service Advisor [RR 621] – AUDIO 30 Minutes
https://podcasts.captivate.fm/media/c0930c05-f25a-4d32-9955-3200f7a54e52/rr-621-robbie-bunch.mp3 Amidst the pandemic scare, shops have taken advantage of VoIP, cloud services and new technologies to serve their customers. Some have had to put their service advisor working from home for various reasons. Imagine having support for your counter in the virtual world. Is there is a future for a Virtual Service Advisor? Episode…
Train Service Advisors to be Successful – VIDEO Episode 030421 – Jeff Cowan
Service Advisor Role Play #5 [THA 213] – VIDEO 45 Minutes
https://podcasts.captivate.fm/media/058b08cc-ea7b-4132-b51f-770c4786b5a3/tha-213-service-advisor-roleplay-part-5.mp3 Our role play subjects cover closing the expectation gap on the appointment setting call and understanding the importance of building anticipation in making the sale after the results of the DVI. We also covered how to demonstrate the effectiveness of the Service Advisor in calming the customer while building value in their services and…
How to Attract and Hire Service Advisors – VIDEO 30 Minutes
What You Need To Know about the Employee Retention Credit
Whew! We’re moving on from the PPP loan blog series to dispensing knowledge about the Employee Retention Credit. Hello IRS! With all of the changes and tax time approaching ~2 months away, I hope you’re ready to go. If you haven’t already filed, here is some information that’s about two weeks old, so grab a…
PODCAST: 401K and Profit Sharing [THA 211] – VIDEO 45 Minutes
https://podcasts.captivate.fm/media/99046bee-4b4d-42bd-b19a-a3bd90c03419/tha-211-401k-and-profit-sharing-ideas.mp3 We are talking about retirement plans. If you asked your people if they had a retirement account or even a decent nest egg you will most likely get a blank stare or a no answer. You just discovered an important benefit you can provide your people. Sure you’ve got to have the profits in…