Guest Posts
Winning in Service Message 1 of 10 – Jeff Cowan VIDEO 10 Minutes
What is the Best Way to Train Your Service Advisors? I Have Some Thoughts.
HALLELUJAH! You have finally decided to get your service team the training they so desperately need! Now the question is, what is the best way to get them that training? Do you appoint someone already on your staff to conduct the training? Do you hire a full-time trainer? Do you rely on your manufacturer? Do…
What Is Your Word of The Year? [AW 087] – VIDEO 26 Minutes
Guest host and shop tour with Travis Troy, Honest Wrenches, Des Moines, IA. Travis Troy’s word of the year is “execute.” Goals are just ideas if you don’t have an execution plan with deadlines.
Tech: SVI, ADAS, Perception Systems, Ethernet – Joe Register – AUDIO 30 Minutes
Audio Link Consider this episode a blitz round table with Joe Register, Vice-President Emerging Technologies at the AutoCare Association, we are discussing, emerging technology, ADAS, electrification, the Right to Repair Act and more. Vehicles have never been more connected and complicated than now and it’s critical to pause and learn about the intricacies involved.
Why We Are Better Than The Car Dealerships [THA 257] – VIDEO 46 Minutes
It’s time to shift your perspective from “we are the alternative to the dealerships” to “the dealerships are the alternative to us.” Are we making enough buzz about the benefits of independent repair shops? My panel shares their perspective and offers real testimonials from customers on their experience at the dealerships
How To Efficiently Return Parts – Shop Tip
One of the things I’ve seen working with clients is sometimes there’s not an efficient way of returning parts. I’m going to give you an example. A shop orders steering rack, power steering rack, the cost is $260, and the technician opens up the box and finds the part was damaged through shipping. So the…
What Type of Training Works for You? [RR 706] – AUDIO 41 Minutes
Audio Link Training, training, training. We can’t talk enough about the importance of training and how it’s changed due to COVID-19 along with smarter trends on virtual. How has free virtual training impacted the industry? What are the pros and cons to live training and virtual training? What can we do to encourage more people…
How to Pass a Wage and Hour Audit from DOL [RR 704] – AUDIO 42 Minutes
Audio Link When was the last time you thought about your business being audited? The proverbial ‘Hi I’m from the government and I’m here to help!’ type of audit. Well, they are very real and we hear of stories and fines that get levied because we are not paying attention to specifically wage and hour…
Creating Powerful Moments [AW 086] – VIDEO 32 Minutes
Guest hosts and shop tour with John Long and Edgar Reyes, Schertz Auto Service, Schertz TX. Are you creating powerful moments with your employees? How has it changed your culture?
Recovering From a Wrong Service Advisor Hire [THA 256] – VIDEO 39 Minutes
As an owner, it can be easy to want something to work out so much, you become blind to certain red flags. You also worry about the production of your business if you let someone go. What should you do? My panel shares their experience with a wrong service advisor hire and how they recovered.