Guest Posts
Don’t Let COVID Be An Excuse [AW 091] – VIDEO 20 Minutes
Guest Host and shop tour with Rachel Spencer, Spencer’s Auto Repair, Krum TX. Rachel discusses strategies to tackle the uncertainty, frustration, and lack of communication we continue to face.
The Joy of Hiring [RR 716] – AUDIO 45 Minutes
Audio Link How did you develop your hiring process? Did you learn from other colleagues? Did you look online? Do you make decisions based on your intuition? Do you cross your fingers and hope for the best because you are desperate to fill a position? It’s time to take proven methods and guidance with Maylan…
EV Charging Station: What You Need to Know [THA 261] – VIDEO 48 Minutes
Going against a tide is never easy, but if you don’t start, you will be left behind. Ever thought of an EV charging station at your shop? There are a bunch of things to consider. Listen firsthand from shop owners that have an EV charging station at their locations. Find out why they did it,…
The Big Picture Program [RR 715] – AUDIO 26 Minutes
Audio Link I recently had the privilege to connect with Karen Monaco, a teacher for a local school district and advisor for the Big Picture Program during a local independent shop owner meeting. This national program puts students at the center of their own learning through “leave to learn” internships and shadowing at local businesses.…
Customers Really Only Have One Question – VIDEO – Jeff Cowan
Minimum Numbers and Why This Should be Your Best Year Ever – VIDEO – Jeff Cowan
Workplace Motivation [THA 260] – VIDEO 47 Minutes
Did you ever stop to think about what truly motivates people? Guess what, it is unique to each person. Do you understand the tangible goals for each individual in your business based on what motivates them personally? Spoiler alert, money isn’t the main motivator for people.
Handling a Toxic Employee [RR 713] – AUDIO 38 Minutes
Audio Link How do we handle a toxic employee? How long have we noticed their behavior and never addressed it? Is it hard for owners to let someone go that they hired, and thought would be a great fit for the team? Dr Dave Weiman, psychologist and owner of Weiman Consulting explains the behavioral background…
1 Out of 4 Employees Are Considering Quitting, What Are You Doing About It?
Audio Link Did you know over 4.5 million people quit their jobs in November 2021? There isn’t a shortage of workers, there is a shortage of great places to work. How does your business rank? Are you measuring your employee’s performance and sharing it with them? If you’ve kept the same business model throughout the…
Stop Playing the Blame Game – Service Manager and Advisor Training
Ducking responsibility is widespread in dealerships, but ending this bad habit is critical to success. In my work, I constantly observe a “What can you do for me?” attitude, and it is not just generational. I encounter leaders who place the responsibility for success solely upon their staff s, with a “You owe me” attitude. I see employees who feel their…