-
yelp Posting Your COVID Procedures on Reviews
Hello everyone! Not sure if this is common knowledge, I just learned of it this morning but on yelp when a customer reviews your shop they are asking them about your COVID 19 precautions. Below is a listing I took off of a review of an automotive repair shop near me. Just wanted to make you aware that yelp is broadcasting your COVID 19 precautions. Make sure you are doing everything possible to keep your customers safe and your employees safe.
From the yelp review page
COVID-19 Updates
Updated Services
In-person visits Virtual consultations
Health & Safety Measures
Based on info from the business or our users
Social distancing enforced
According to most users
Staff wears masks
According to most users
Contactless payments Masks required Staff wears gloves Hand sanitizer provided Sanitizing between customers Temperature checks
-
1 Reply
-
Ours is only what we’ve edited. They did reach out and recommend we add this to our Yelp page:
COVID-19 Updates
Edit
“100% contactless service is available from drop off, to pickup and payment for your piece of mind. Just ask for “Contactless Service” when you schedule or call when you park. ”
Posted on November 24, 2020
Otherwise, I don’t see anything additional. Wouldn’t surprise me if they started something like this though. Yelp is a blessing and a curse. People are brutal when they want to be and I believe it’s because Yelp is nothing but an advertising front. They specify which reviews are legitimate by calling them “Recommended Reviews” and relegate most of our reviews to the “Other, not recommended reviews” category. There is no reason to list 24 reviews as legit and 34 as not when I can ID 30 of the 34 reviews in this category as actual customers/visits. What’s interesting is I had signed with them for a stint to run special ads and during that time, most of our reviews were listed as Recommended. After I cancelled we see 60% of our reviews are not recommended.
Log in to reply.