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  • Workshop- Service Advisor/Customer Role Play

    Posted by Carm Capriotto on June 3, 2018 at 6:50 am

    Listen In On Four Different Roleplays of Service Advisor and Customer.

    In this new Academy workshop format, learn as four different themed role plays are, played out for you. In each roleplay, there is a customer, service advisor and an observer/coach who sums up in their own words what was great about the role play. The observer also suggests ways to improve.  LISTEN HERE.

    The ‘actors’ are  Lauren Giver, Service Advisor at Los Gatos Auto Service Campbell, CA,  Barry Barrett, Director of Training at RLO and Clint White Shop Manager at Coopers Auto Repair Specialists in Tacoma, WA.

    Access your own skills as a service advisor with this roleplay workshop. Owners, consider roleplays as a teaching strategy. Find the key takeaways from each role play at

    Carm Capriotto replied 4 years ago 1 Member · 0 Replies
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