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  • Why Great Quality Controls Matters for Customer Retention and Shop Reputation.

    Posted by Carm Capriotto on October 26, 2017 at 7:19 am

    A top lesson from three aftermarket colleagues who understand the value and need for a great quality control process. They leave no doubt why you need to adopt and improve your quality controls.  LISTEN HERE.

    A tough love discussion that covers the importance of measuring your QC to help reduce mistakes (we are human we all make them) and how QC brings accountability to your overall processes. Investing in your QC program is as good as getting a five start on-line review. If you don’t you may be wiping up a two-star review.

    Most shops do a great job fixing cars. That is not good enough anymore. Many more great take-a-ways that will fill up a yellow pad.

    Carm Capriotto replied 4 years, 8 months ago 1 Member · 0 Replies
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