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turning ordinary techs into great techs.
I’m thinking of creating a check list manual for the techs
to follow. Before they approach the foreman or workshop
controller, They must go to the folder and find the
diagnosis or repair check list which everyone follows
equally. Its located in alphabetical order , So when the
tech approaches the foreman and asks” its running rough what
do i do now “and the response from the foreman is” did you
check this or did you think about it”, they cant do that.
They go through the checks and if they cant diagnose and
they approach the foreman, He can hold them responsible by
asking have you documented the results from the check list
and if they respond no. He docent help them until they do
that first , That way it frees the work shop controller and
foreman to get on with things and not get swamped. Also
Every one can be a champion, That way we don’t rely on one
or two people doing the thinking. And slowing the workshop
down, or telling customers to rebook because the foreman is
on holidays.
Any suggestions. I need to create in house training to help
the techs learn complex diagnosis etc and not loose billable
hours. Teach them to approach things like the foreman does,
Simplify things like old school way.Motor,carb
y,distributor,starter and ignition key. When you don’t get
spark you check leads , distributor and coil. These days
with electronic injection you check leads and if ok, check
crank angle etc. I want everyone doing the same thing.
(system)
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1 Reply
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Hi Petro,
One methode I utilize is to use a cooking timer with a bell for some of my “slower” techs. When he starts a preliminary diagnosis, I’ll set the timer for say, a half an hour. When the time is up I’ll check up on his progress to make sure he is staying “on track”.
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