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  • turning ordinary techs into great techs.

    Posted by petro on December 8, 2011 at 10:17 am

    I’m thinking of creating a check list manual for the techs

    to follow. Before they approach the foreman or workshop

    controller, They must go to the folder and find the

    diagnosis or repair check list which everyone follows

    equally. Its located in alphabetical order , So when the

    tech approaches the foreman and asks” its running rough what

    do i do now “and the response from the foreman is” did you

    check this or did you think about it”, they cant do that.

    They go through the checks and if they cant diagnose and

    they approach the foreman, He can hold them responsible by

    asking have you documented the results from the check list

    and if they respond no. He docent help them until they do

    that first , That way it frees the work shop controller and

    foreman to get on with things and not get swamped. Also

    Every one can be a champion, That way we don’t rely on one

    or two people doing the thinking. And slowing the workshop

    down, or telling customers to rebook because the foreman is

    on holidays.

    Any suggestions. I need to create in house training to help

    the techs learn complex diagnosis etc and not loose billable

    hours. Teach them to approach things like the foreman does,

    Simplify things like old school way.Motor,carb

    y,distributor,starter and ignition key. When you don’t get

    spark you check leads , distributor and coil. These days

    with electronic injection you check leads and if ok, check

    crank angle etc. I want everyone doing the same thing.

    (system)

    Patrick McElroy replied 10 years, 6 months ago 2 Members · 1 Reply
  • 1 Reply
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  • Patrick McElroy

    Member
    December 21, 2011 at 5:09 pm

    Hi Petro,

    One methode I utilize is to use a cooking timer with a bell for some of my “slower” techs. When he starts a preliminary diagnosis, I’ll set the timer for say, a half an hour. When the time is up I’ll check up on his progress to make sure he is staying “on track”.