• Customer Service

  Tip#145 – Is your response time exceptional?

  Posted by Site Administrator on May 18, 2014 at 7:02 am

  Here is a sample tip from the Premium Member access area.

  Tip#145 – Is your response time exceptional?

  Customers generally have some kind of timeline in mind when they deal with automotive service.

  How fast do you answer the phone?

  One ring?

  How fast do you say “Hello!” to people entering your front door?

  Before the door closes as they enter?

  How fast do you reply to emails?

  Within minutes?

  “No one does that!” you say.

  Exactly.

  Site Administrator replied 10 years, 6 months ago 1 Member · 0 Replies
• 0 Replies

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