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Tip#145 – Is your response time exceptional?
Here is a sample tip from the Premium Member access area.
Tip#145 – Is your response time exceptional?Customers generally have some kind of timeline in mind when they deal with automotive service.
How fast do you answer the phone?
One ring?
How fast do you say “Hello!” to people entering your front door?
Before the door closes as they enter?
How fast do you reply to emails?
Within minutes?
“No one does that!” you say.
Exactly.
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