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  • Tip#1 – Customers Who Resist an Initial Fee for Testing (Sample Tip from the Premium Members Area)

    Posted by Site Administrator on July 21, 2015 at 3:06 pm

    Customers Who Resist an Initial Fee for Testing

    Sometimes you just need to build a little trust. If the customer appears to have some potential, write them up for a “No Charge Quick Check”. Allow for and pay the tech for a few minutes to “take a look” at the issue. If the solution is obvious, estimate it and offer the repair. If more than a quick look is required, offer testing as you normally would do. You will find that in many cases these quick checks will turn into profitable jobs.

    canyonauto replied 8 years, 8 months ago 2 Members · 1 Reply
  • 1 Reply
  • canyonauto

    Member
    July 31, 2015 at 2:34 pm

    I like this method and has worked for me. Remember though, a customer that you fight to get is sometimes a customer you still have to fight to keep. Establishing trust and having a honest reputation works better.

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