June 28, 2016 at 1:48 pm #6072
Site Administrator / Forum ModeratorKeymaster
616-340-2380July 13, 2016 at 7:17 am #14609
I usually don’t have a problem with local vendors with delivery service. We have a good face to face relationship and the return of defective parts and labor claims is not an issue. I have developed check charts of new and defective parts returned and the credit applied.
My problem in this field is getting the proper credit from out of town vendors. Because of our location, many parts need to be delivered via UPS. When a defective part is replaced and the old one returned, there are three shipping charges involved. Then there is the tracking and confirmation of getting credit on the ‘alleged’ defective part. Depending on the vendor/ dealership, this could take months and becomes a back office problem of tracking the defects. We try to make contact every week to be sure the right person takes care of the credit. I find all too often the guy checking in the parts does not know what to do with returns. That’s when the dealership staffing problem becomes my problem:-(
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