-
Tip #95 Did You Get Paid For That Defective Part? – (Sample Tip from Premium Member Area)
Too often, the answer is no. Here are some ideas that should help. 1: When the part to replace a defective one arrives, immediately place a defective (or warranty) sticker on the box so everyone in the shop knows to put the old part back in the box and save it. 2: Put all defective parts in a specifically labeled location (a large plastic bin works well). 3: Create files for each vendor that contain the necessary claim forms before a problem occurs. 4: When a parts vendor picks up a defective part, place a copy of the receipt in those same files until you get paid. 5: Assign the job of checking both the bin of defective parts and the appropriate files weekly and handle them as needed.
Log in to reply.