The safety of your customer
We had a customer come in with a “squishy” brake pedal (along with some other concerns). Upon inspection, we found a leaking brake line. The customer was determined to take her vehicle home that night and bring it back when she could afford the repairs. After much discussion about her safety and that of others on the road and explaining if the brake line blows out, she will lose her brakes and could be injured, cause injury to others or possibly death, she insisted on picking up the vehicle. Luckily for all involved, the brake line let loose as we were backing the car out of the shop, so she had no choice but to leave the vehicle here for repairs.
If she would have taken the vehicle and would have been involved in an accident would we be responsible for injury or death because we allowed the vehicle to leave the lot without safety related repairs?
How would you approach this issue?