Supplier Loyalty – The Service Professional Perspective

[Ossie Elkins]

I have a supplier that I use as my first call they get over 85% of my aftermarket parts purchases. They  give me a discount and first delivery (seeing as I am a quarter mile away). By using them for most of my parts and stock I get exceptional service. We discuss parts availability, pricing and delivery times and then tweak it all to work for both of us. We work together. I try to meet with the regional manager a few times a year to discuss these issues and more. My salesman is there every week and always answers my calls , the store manager can’t do enough.These meetings are always productive and I would not do it any other way