Student with customer service questions. (pls help)
Hey guys! Im not a shop owner but I am a college student studying
Automotive shop management. This is a project that I am doing and hope
some of you professionals can help. One of the topics I chose to cover
is customer service and how important the customer is to any business.
My question is how do you attempt to keep the customer satisfied on a
daily basis? Do you do hollow up calls on customer satisfaction? How do
deal with irate customers and keep them happy to return for service and
maintain your good reputation? Any help would be awesome and any other
areas of this discussion that was not asked would be greatly
appreciated. Thanx in advance!!