Topic: Shop Foreman Job Description (Sample Document from Premium Area)

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Shop Foreman Job Description (Sample Document from Premium Area)

Posted by AMN Admin on July 26, 2019 at 1:05 pm

1: COMPUTER MANAGEMENT:
A: WORK IN PROGRESS SCREEN:
-Assign cars/jobs for the techs
-Prioritize cars/jobs
-Update car/job status whenever it changes
-Monitor completion promised times

B: VEHICLE INFORMATION:
-Gather the information when the car arrives
-Check for incomplete information on cars which have already been here
-Enter the information into computer

C: OIL CHANGE DUE DATES:
-Compute the due date based on the mileage history (use 3,000 miles/3 months for cars which are here for the first time)

2: TECHS/REPAIR:
A: TEST DRIVES:
-Drive with customers to observe noises, intermittent symptoms and any other unique issues
-Perform final test drives for quality control
B: RO’s:
-Review new RO’s with the techs
-Review RO’s after the techs have inspected the car, present to the SA (service advisor)
-Review sold services on RO’s with the techs
-Review test and inspection results
-Review recommendations
-Suggest notes which should be added to RO’s
-Review finished RO’s from the techs, get them to the SA
-Complete the finish (quality control) checklist for each car

C: WORK FLOW:
-Get cars which are stuck for any reason out of the shop and get the next one in as soon as possible

D: ESTIMATES:
-Monitor cars being inspected for probable estimates; get the information to the SA as soon as possible (before the paperwork is fully completed)
-When the techs are stuck, assist the SA with estimates, parts, etc. so we can get jobs authorized as quickly as possible.

E: TECH NEEDS:
-Answer questions
-Assist with diagnosis
-Check for TSB’s
-Check for recalls
-Locate and print service information
-Get special tools for the techs; put them away when finished with them
-Review service history

F: LABOR TIMES:
-Monitor for accuracy
-Provide reasons for times which are significantly different from normal

3: PARTS:
A: PARTS FOR CARS IN PROGRESS:
-Monitor cars being inspected for probable parts needed, get the information to the SA as soon as possible (before the paperwork is fully completed)
-Pull sold parts which are in stock and distribute them to the techs
-Distribute newly arrived parts; inform the techs that they have arrived

B: PARTS BINS:
-Monitor old parts disposal
-Monitor pending parts (parts ordered, but not yet authorized to be installed)
-Monitor special order parts (need to call customer, return, etc.)
-Write up returns, move them to the SA area for pick up

C: INVENTORY:
-Monitor for organization
-Add locations for new stocking items

4: CUSTOMER SERVICE:
A: QUICK SERVICES:
-Perform minor services (light bulbs, etc.)
-Free quick checks as requested by the SA’s

B: CUSTOMERS:
-Answer technical questions20when requested by the SA’s

5: FACILTY/SHOP:
A: SHOP AREA:
-Open the shop in the morning according to the opening checklist
-Close the shop at the end of the day according to the closing checklist
-Monitor housekeeping in the shop
-Note shop needs (repairs, supplies, tools, equipment); email them to the shop manager at the end of each day

B: PARKING:
-Monitor the parking lot, move cars as needed
-Remove snow from cars as needed

C: OFFICE/DESK AREA:
-Set up an area where you can work efficiently

AMN Admin replied 4 years, 9 months ago 1 Member · 0 Replies
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