We bring light to the service adviser/manager position as the toughest job in the company. It is very possible that your caller may not be looking for a price because they don’t know what else to ask. We talk about getting your value story told and the power of the smile among about a dozen other great lessons from this episode. It is suggested to get in your appointment making mode every time the phone rings. Link to the Episode HERE.
On the Academy panel is Emily Sundstrom, Service Manager at Valley Auto Electric from Covington, WA, and Business Coach Bill Haas, AAM from Haas Performance Consulting.
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