• November 29, 2018 at 5:14 am#65749
    carmancapriotto
    Participant

    A video less than two minutes can educate and engage the customer in the problem. Increases trust. Listen HERE.

    Document with video the depth of the repair, example if the front clip is off or dashboard out.

    This shows the level and depth of the repairs.

    Get comfortable taking video.

    It is the future and expectations of the customer is low, meaning you do not need to have a Hollywood production.

    Keep in mind you are talking to one person, not to thousands.

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