PODCAST: Service Advisor Role Play #5 [THA 159]
This Town Hall Academy was recorded at AAPEX 19 and includes three different scenarios. Each of my guests gets a chance to be the customer and the service adviser. With me are Jeremy O’Neal from Advisor Fix, Jayson Preston, Parts and Service Advisor Supervisor, Curt’s Service Inc., Oak Park, MI and Todd Zimmerman, from Dynamic Automotive, Fredericksburg, MD
Role Play #1 – Incoming Lead: Calling for a price on a Timing Belt. 2012 Honda Odyssey Touring 3.5 122,500 Miles. Original Belt
Role Play #2 – Sales Presentation – Oil Change Customer. 2017 Honda CRV AWD 63,900 Miles.
Role Play #3 – Selling Diagnostic Services over the phone. The customer calls in and asks how much to diagnose my check engine light.
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