Auto Shop Management Forums

Find answers, ask questions, and connect with our community around the world.

  • PODCAST: Managing a Negative Online Review

    Posted by Carm Capriotto on February 19, 2019 at 9:28 am

    The Academy panel will go over a 5 step process and go above and beyond by sharing their personal experiences. Listen to the podcast HERE.

    So you got a “NEGATIVE” Review now what? Here is a 5 step process we are going to discuss: 1/ Two negatives don’t make a positive, 2. Find out what the heck really happened, 3. Take advantage of the learning opportunity, 4. Finalize a resolution, respond and over deliver, and 5. Review with staff and MOVE ON!

    The Academy panel will go over this 5 step process and go above and beyond by sharing their personal experiences. Besides digging into these five steps we get into soliciting reviews, the four types of reviews, and sometimes a negative review can be an advertisement for your shop based on how you handle it and so much more

    Carm Capriotto replied 3 years, 4 months ago 1 Member · 0 Replies
  • 0 Replies
Advertiser / Sponsor

Sorry, there were no replies found.