• November 24, 2020 at 11:17 am #112463
    Carm Capriotto
    Participant

    Murray Voth the owner and principal trainer of RPM Training and one of Canada’s most knowledgeable experts on the automotive industry. Murray specializes in the fields of business development of the independent automotive service and repair sector.

    Episode Link

    Murray is focused on the customer experience. In this episode, Murray differentiates customer service vs customer experience and their specific advantages and disadvantages.

    The talking points of this episode can be found at remarkablersults.biz/e591.

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